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Joined: Apr 2003
Posts: 26
Harmless
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Harmless
Joined: Apr 2003
Posts: 26 |
hi
I recently had a problem with my 596 which was solved by replacing the laser and a problem with my 568.2 which was solved by replacing an internal board.
Both of these items are at least maybe 4 or 5 years old.
They were sent back to the factory and repaired free of charge.
All I can say is thank you for excelliant customer service, and I have become more of a raving fan than I was before!
Chris
sun sand and suffering
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Joined: Oct 2003
Posts: 3,980 Likes: 200
Vogon Civil Servant
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Vogon Civil Servant
Joined: Oct 2003
Posts: 3,980 Likes: 200 |
I've had similar experience when the laser failed in my six-year old 506.16.
I took it to the factory myself. Unfortunately, they couldn't repair it - so they gave me a brand-new replacement 506.20 instead.
That's why their customer-care is second to none.
Not an Actor, nor married to Jamie-Lee Curtis.
#1: DSP5200SE|DSW.2|218|210|506.2|504
#2: Prime/PSU|SOtM sMS-200 Mini NEO SE|Focal Stellia
#3: Other stuff
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