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Joined: Feb 2009
Posts: 81
Mostly harmless
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Mostly harmless
Joined: Feb 2009
Posts: 81 |
I've just been told today that the firmware update by the Meridian importer will cost me NZD135, not counting the dealer markup.
Is this normal in the UK? I note that Meridian does not allow customers to do the update - any explanation why?
Home: BDP-103,G61R, HD621, Quad520f, 2xInnersound amps, 3xQuad ESL-63s, 2xJL Fathom F112 V1 subs, 2x Gradient SW63 subs.
iFi Zen Stream , Audeze LCDi4.
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Joined: May 2008
Posts: 8,506 Likes: 78
President of the Imperial Galactic Government
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President of the Imperial Galactic Government
Joined: May 2008
Posts: 8,506 Likes: 78 |
Hi,
Firmware should be available from your local dealer or failing that I suggest you contact one of the HH friendly dealers that post on here.
The dealers that I have dealt with would not charge for the firmware, but of course that depend on what relationship you have with them and I think it fair that most would charge for their services if they are to install it.
I'll PM you the the contact details of the HH friendly dealers, I'm sure someone will be able to help you.
Regards,
Carl
861v6+ID40, HD621, 8000.2, 7200HC, 7200.2, SKYQ Silver, PS3, PDP-LX6090, QNAP TS870-Pro (8*6TB), Roon, iPadAir2.
[In Reserve] C15, MD600 (2*3TB), TwinStore RM (2*2TB)
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Joined: Feb 2009
Posts: 81
Mostly harmless
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Mostly harmless
Joined: Feb 2009
Posts: 81 |
Thanks for the PM. I have to pay, otherwise I do not get the HD621 back!
Home: BDP-103,G61R, HD621, Quad520f, 2xInnersound amps, 3xQuad ESL-63s, 2xJL Fathom F112 V1 subs, 2x Gradient SW63 subs.
iFi Zen Stream , Audeze LCDi4.
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Joined: Feb 2009
Posts: 81
Mostly harmless
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Mostly harmless
Joined: Feb 2009
Posts: 81 |
I would like an answer to my question though - why did Meridian stop customers updating the firmware? It is a straightforward process.
Home: BDP-103,G61R, HD621, Quad520f, 2xInnersound amps, 3xQuad ESL-63s, 2xJL Fathom F112 V1 subs, 2x Gradient SW63 subs.
iFi Zen Stream , Audeze LCDi4.
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Joined: May 2008
Posts: 8,506 Likes: 78
President of the Imperial Galactic Government
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President of the Imperial Galactic Government
Joined: May 2008
Posts: 8,506 Likes: 78 |
I have to pay, otherwise I do not get the HD621 back! Were you pre-advised what the fee would be, and did you agree to it? If you didn't I think you have good grounds to make a complaint. I would like an answer to my question though - why did Meridian stop customers updating the firmware? It is a straightforward process. I guess that's a rhetorical question, as only Meridian can answer it and they don't post on here anymore. From a my perspective ... I know Meridian don't make it easy, but it is possible. Regards Carl
861v6+ID40, HD621, 8000.2, 7200HC, 7200.2, SKYQ Silver, PS3, PDP-LX6090, QNAP TS870-Pro (8*6TB), Roon, iPadAir2.
[In Reserve] C15, MD600 (2*3TB), TwinStore RM (2*2TB)
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