Thanks DonRon, GMS and Mr. Meridian!
I tried most baud rates, I thought 9600 would be OK

I have no idea if it is acting as a null modem, or how to set the suggested parity bit etc. - please let me know and I will try it.
I used to have a complete 500 Series system, but after a decade or so I went valve, and so the HD621 is the only device I have with an RS232 so I can't do a check with another RS232 fitted device. Sometimes backward compatibility isn't a boon.
It you guys let me know how to set the settings (!) I would be grateful. If that fails I will try Mr. Meridian's suggestion. I'm using Win7.
Who knew HIFI could be so frustrating?
Thanks all, Aidan