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Joined: Dec 2012
Posts: 27
Harmless
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Harmless
Joined: Dec 2012
Posts: 27 |
Chris, presumably, you are happy though for them to email you with queries which you can deal with when time allows?
Mark
MC200, AC200, M6, 557, G91
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Joined: Feb 2008
Posts: 1,941 Likes: 9
Knows where his towel is
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Knows where his towel is
Joined: Feb 2008
Posts: 1,941 Likes: 9 |
I think that Meridian also wanted to encourage more customer contact with dealers to help them generate business. As long as queries get passed up the line and are dealt with efficiently then it should not be a problem. I would rather Meridian spent time working on products than answering simple questions that a dealer should be able to cope with. For more serious issues then a prompt and accurate response is called for.
Asa Post
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Joined: Nov 2007
Posts: 698 Likes: 18
Paranoid android
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Paranoid android
Joined: Nov 2007
Posts: 698 Likes: 18 |
As an avid mountain biker, please can you say if your bike was finally fixed? It was actually a road bike. Evans stepped in and acted as an intermediary which was very nice of them. It took so long to sort out that in the end I bought some Easton replacements! Cheers Greg
M owner since '97
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Joined: Mar 2011
Posts: 9
Harmless
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Harmless
Joined: Mar 2011
Posts: 9 |
Many thanks to Chris JC for helping me. I found a laser on eBay that seem legit.
It was no problem at all contacting Ljudtema in Sweden. But when I wanted further contact I met a dead end. I still think it is strange that Meridian don�t have spare parts for a player like 508.24. It�s not that old.
It makes me think twice when I think about buying more products from Meridian. But I suppose I will buy that MC200 anyway.
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Joined: Feb 2008
Posts: 1,941 Likes: 9
Knows where his towel is
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Knows where his towel is
Joined: Feb 2008
Posts: 1,941 Likes: 9 |
I suppose the number they can buy and warehouse is not unlimited, and after that they depend on suppliers. This must be the case with many audio companies.
Asa Post
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Joined: Oct 2011
Posts: 211
Hitchhiker
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Hitchhiker
Joined: Oct 2011
Posts: 211 |
Hi Many hifi producers are in the hands of other producers and so on. This is not just a problem for M but for all companys that buy parts from another producer. Happy holidays to all of you. 
Main: MC200, MS600, DSP5200, DSW, G61R, DSP5200HC, Genelec Two (as rear speakers), Marantz BD8002, G08, 2x TwinStores (1TB each), iPad1, iPad AIR, Isotek Multiway 6
Control:PC on Windows 8, Mac on OS 10.6.8
Computer: Genelec 6010A, IXOS 3,5mm to RCA, AQ Coffee USB Cable, Explorer
Kitchen: Tivoli Audio Model 1
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Joined: Oct 2011
Posts: 211
Hitchhiker
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Hitchhiker
Joined: Oct 2011
Posts: 211 |
Hi
Maybe we should adopt a "non buying policy" as long as M adopts its "non response policy".
Regards Per Nilsson
Main: MC200, MS600, DSP5200, DSW, G61R, DSP5200HC, Genelec Two (as rear speakers), Marantz BD8002, G08, 2x TwinStores (1TB each), iPad1, iPad AIR, Isotek Multiway 6
Control:PC on Windows 8, Mac on OS 10.6.8
Computer: Genelec 6010A, IXOS 3,5mm to RCA, AQ Coffee USB Cable, Explorer
Kitchen: Tivoli Audio Model 1
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Joined: Aug 2004
Posts: 7,950 Likes: 19
President of the Imperial Galactic Government
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President of the Imperial Galactic Government
Joined: Aug 2004
Posts: 7,950 Likes: 19 |
Raise it with your dealer
Meridian owner since 1992
Prime & PSU, Focal Elear headphones, Roon (ROCK 8Gi5 NUC), Explorer 1 & 2, F80. 200/203, various Sonos (via Roon).
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Joined: Sep 2009
Posts: 5,358 Likes: 2
President of the Imperial Galactic Government
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President of the Imperial Galactic Government
Joined: Sep 2009
Posts: 5,358 Likes: 2 |
Maybe we should adopt a "non buying policy" as long as M adopts its "non response policy". Ask a question via your dealer and they will respond. I am essentially a freelancer. I employ several managers around the world who communicate with lots of promoters and then directly with me. If a promoter emails me directly I just forward it to the relevant manager. It's better that way, actually for everyone. I simply don't have time to do it any other way. Same with M.
Ex-moderator
Sitting room: dCS Network Bridge, 818v3, HD621, 8kSE
Library: dCS Rossini Apex DAC/Clock, Clearaudio Performance Wood, Audio Research PH2, Mjölnir KGST, Mjölnir PureBipolar
SWMBO Room: 210, D33
Kitchen: RPi/RoonBridge, Genelec 6010 actives
Desk: Merging Anubis
Server: Roon/ROCK/NUC
Headphones: Stax SR-X9000, Stax SR-007, Stax SR-404LE, Audeze LCD-X...
Oldest audio file: 1889 Edison cylinder
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Joined: Feb 2008
Posts: 1,941 Likes: 9
Knows where his towel is
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Knows where his towel is
Joined: Feb 2008
Posts: 1,941 Likes: 9 |
Maybe we should adopt a "non buying policy" as long as M adopts its "non response policy". We have debated this before when the new policy was introduced.
Asa Post
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Joined: Aug 2006
Posts: 759 Likes: 20
Paranoid android
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Paranoid android
Joined: Aug 2006
Posts: 759 Likes: 20 |
And we're all still here, the world hasn't ended and it brought people like Rick to the forum which has clearly been a very good thing.
Main system; 861v8 ID41, DSP8000SEU fronts with DSP5500 centre and DSP7000 rears (all in lovely silver) 504, HD621
Second system 861v4 ID40 LPS, G98DH, 504, HD621, 2x DSP5200 with DSP5200 centre
MD600 tucked away in study. Lots of other Meridian!
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Joined: Aug 2001
Posts: 1,703 Likes: 4
Knows where his towel is
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Knows where his towel is
Joined: Aug 2001
Posts: 1,703 Likes: 4 |
Within a distance of about 80 miles from me the Meridian website lists 9 premium partners. Only one posts on here from time to time.
Malcolm
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