Meridian Unplugged - Powered by MrTechGuy.co.uk Forums Discussion Meridian - Systems Meridian's Warranty

Meridian's warranty is 2 years long, isn't it?

Does anybody know whether it transerrable?

Thx

Just a quick comment on this. Meridians very unofficial current but may change policy on 8 series kit is to fix it for free in/out of waranty regardless of owner.

Thats why I continue to buy Meridian.

Chris

yes Croc, two years is the minimum stablished in the european Directive 1999/44/CE

Ian, you have an e-mail.
more info (in english) ;-) here: http://europa.eu.int/comm/consumers/cons_int/safe_shop/guarantees/index_en.htm

"Sale of Goods and Guarantees
The Directive on Sale of Consumer Goods and Guarantees aims to harmonise those parts of consumer sale contract law that concern legal guarantees (warranties) and, to a lesser extent, commercial guarantees.

Its main element is that the seller has to guarantee the conformity of the goods with the contract for a period of two years after the delivery of the goods. Certain standards exist for assessing when conformity can be assumed and when not.

If the goods are not delivered in conformity with the sales contract, consumers can ask for the goods to be repaired, replaced, reduced in price or for the contract to be rescinded.

The final seller, who is responsible to the consumer, can also hold the producer liable in their business relationship.

Member States can require consumers to inform the seller of the lack of conformity within two months after its discovery. A commercial guarantee must be clearly drafted and indicate what rights it gives on top of consumers` legal guarantees.

All Member States were required to implement the directive into their national law by 1 January 2002, and were allowed to adopt more stringent provisions in favour of the consumer.

Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees


[This message has been edited by jose (edited 08-06-2003).]

[This message has been edited by jose (edited 08-06-2003).]

In the UK and I guess other markets you get three years, two years by default and filling in the warrenty card gets you another year.

Meridian have lots of things right but their attitude to customer service and fixing kit is excellent. I had a problem with my 568 that they said they could not find but replaced the part anyway. It certainly worked without the fault when I got it back.

Martin.

In Holland we get default 2 years, but the same as in the UK an additional year for filling in the registration paper.

I was told that if it works for 2 ears, it most likely works for 3 years as well.
Besides that, this way the have good information about their customers. I guess you can do some things with buyer behaviour like seeing if a advertisement campaign works out etc. And which combination of products are bought.

Jaco

[This message has been edited by jaco (edited 08-07-2003).]

Ok,
my dealer checked my 588 and said that transport should be replaced.

he said that he won't do it free of charge as i'm not an original owner :-(

i e-mailed to Meridian a serial # of my unit to see when the warranty should expire according to their records.

unfortunatelly it seems like a way too big challenge for them to answer my mail :-(

i recon that about a year ago my similar mail to Krell was answered within 3 hours - that what can be called "real service".

I wonder if they are on holiday at the moment and running with a skeleton staff? They have a break of a week at the end of May (I had communication difficulties before at that time), and if memory serves, again in August. I've been waiting a week or so for replies to a couple of emails, admittedly non urgent.

Cheers

George

If I remember correctly, they may even shut down for most of August (very strange to to this in the UK, but most of Europe is on holiday for the whole of August).

I have always marvelled at Meridian's world class lead in digital audio technology given their very small size! They would be classified as a craft cottage industry (if a very high tech one).

Martin.

i called Meridian yesterady and after one hour check called me back and privided with all the info.