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#286697 - 2019-08-05 13:29 Control:15 Crashed!
Registered: 2004-01-16
Posts: 1,039
Colin Triggs Offline
Pan-dimensional being
Colin Triggs Offline
Pan-dimensional being

Registered: 2004-01-16
Posts: 1,039
Loc: Great Yarmouth, Norfolk, UK
Hi,

My C15 has just failed, it made a funny noise when being turned on followed by a rather unpleasant burning smell.

Any similar experiences?

Likely problem?

It's never missed a beat up till now.

Thanks in advance.


Cinema: DSP8000.1VC (centre), DSP3300 x 2 in storage
Office: 861v8, 800v4, HD722, DSP7200SE, DSP5200HCSE, DSW, DSP3300 x 2, C15, Sony UBP-X800
Lounge: 861v8, HD621, DSP8000SE, DSP5200HCSE, M6, DSW, 504, C15, Oppo 203
Spare: DSP3300, M6, AC200
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#286698 - 2019-08-05 13:43 Re: Control 15 Crashed! [Re: Colin Triggs]
Registered: 2010-12-09
Posts: 3,896
Ratbert Offline
Vogon Civil Servant
Ratbert Offline
Vogon Civil Servant

Registered: 2010-12-09
Posts: 3,896
Loc: Europe
Burning smell from the unit or PSU? If from the unit then get in touch with Mr Techguy.


If you give a man a fish he will eat for a day. But if you teach a man to fish he will buy an ugly hat. And if you talk about fish to a starving man then you are a consultant.
—————————————
If at first you don't succeed, try again. Then quit. No use being a fool about it.
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#286699 - 2019-08-05 13:48 Re: Control:15 Crashed! [Re: Colin Triggs]
Registered: 2008-05-23
Posts: 8,000
Carl Online content
President of the Imperial Galactic Government
Carl Online content


President of the Imperial Galactic Government

Registered: 2008-05-23
Posts: 8,000
Loc: Central England, UK
Hi Colin,

Did you also see smoke come out from the back of case?

Mostly likely the voltage regulator on the main motherboard has fried itself (check for charring on the circuit board) ... but it's worth checking the output from the external PSU to make sure that's still within spec.

Most likely you will need a new motherboard, there are come Control:xx parts listed in the Restaurant if you go the DiY repair route or follow the advice from Russ if you wish to send it off.

Regards,
Carl


861v6+ID40, HD621, 8000.2, 7200HC, 7200.2, SKYQ Silver, PS3, PDP-LX6090, QNAP TS870-Pro (8*6TB), Roon, iPadAir2.
[In Reserve] C15, MD600 (2*3TB), TwinStore RM (2*2TB)
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#286700 - 2019-08-05 14:07 Re: Control:15 Crashed! [Re: Carl]
Registered: 2004-01-16
Posts: 1,039
Colin Triggs Offline
Pan-dimensional being
Colin Triggs Offline
Pan-dimensional being

Registered: 2004-01-16
Posts: 1,039
Loc: Great Yarmouth, Norfolk, UK
Burning smell is from the C15.

The green light on the external power supply was off but when I took out the plug and re-seated it the green light came on. That doesn't mean it is within specification of course.

I'm trying to raise Mr Tech Guy but not got through so far.


Cinema: DSP8000.1VC (centre), DSP3300 x 2 in storage
Office: 861v8, 800v4, HD722, DSP7200SE, DSP5200HCSE, DSW, DSP3300 x 2, C15, Sony UBP-X800
Lounge: 861v8, HD621, DSP8000SE, DSP5200HCSE, M6, DSW, 504, C15, Oppo 203
Spare: DSP3300, M6, AC200
Top
#287164 - 2019-08-23 08:18 Control:15 Crashed! [Re: Colin Triggs]
Registered: 2004-01-16
Posts: 1,039
Colin Triggs Offline
Pan-dimensional being
Colin Triggs Offline
Pan-dimensional being

Registered: 2004-01-16
Posts: 1,039
Loc: Great Yarmouth, Norfolk, UK
My C15 is now with Russ at Mr Tech Guy, fingers crossed for a solution!


Cinema: DSP8000.1VC (centre), DSP3300 x 2 in storage
Office: 861v8, 800v4, HD722, DSP7200SE, DSP5200HCSE, DSW, DSP3300 x 2, C15, Sony UBP-X800
Lounge: 861v8, HD621, DSP8000SE, DSP5200HCSE, M6, DSW, 504, C15, Oppo 203
Spare: DSP3300, M6, AC200
Top
#288168 - 2019-10-03 10:54 Control:15 Crashed! [Re: Colin Triggs]
Registered: 2004-01-16
Posts: 1,039
Colin Triggs Offline
Pan-dimensional being
Colin Triggs Offline
Pan-dimensional being

Registered: 2004-01-16
Posts: 1,039
Loc: Great Yarmouth, Norfolk, UK
It appears that I have been extremely fortunate. My C15 needed a replacement HDD Power Adaptor Cable fitted and will shortly be returning to me.

Russell at Mr Tech Guy diagnosed and rescued the C15. He also carried out a back-up of my music onto an external hard drive which is a great relief. Having nearly come totally unstuck I will now make the effort to learn how to do this myself as I add further music in the future.

My thanks to Russell - highly recommended.


Cinema: DSP8000.1VC (centre), DSP3300 x 2 in storage
Office: 861v8, 800v4, HD722, DSP7200SE, DSP5200HCSE, DSW, DSP3300 x 2, C15, Sony UBP-X800
Lounge: 861v8, HD621, DSP8000SE, DSP5200HCSE, M6, DSW, 504, C15, Oppo 203
Spare: DSP3300, M6, AC200
Top
#288171 - 2019-10-03 11:29 Re: Control:15 Crashed! [Re: Colin Triggs]
Registered: 2008-05-23
Posts: 8,000
Carl Online content
President of the Imperial Galactic Government
Carl Online content


President of the Imperial Galactic Government

Registered: 2008-05-23
Posts: 8,000
Loc: Central England, UK
Hi Collin,

That's good news, glad your C15 is up and running one more.
Close shave with with music content, I can't stress how important it is for people to have backups.

Regards,
Carl


861v6+ID40, HD621, 8000.2, 7200HC, 7200.2, SKYQ Silver, PS3, PDP-LX6090, QNAP TS870-Pro (8*6TB), Roon, iPadAir2.
[In Reserve] C15, MD600 (2*3TB), TwinStore RM (2*2TB)
Top
#288172 - 2019-10-03 11:53 Re: Control:15 Crashed! [Re: Carl]
Registered: 2010-12-09
Posts: 3,896
Ratbert Offline
Vogon Civil Servant
Ratbert Offline
Vogon Civil Servant

Registered: 2010-12-09
Posts: 3,896
Loc: Europe
Amazing that people still operate without a backup!

A hard drive or SSD will fail, it is a matter of when not if.


If you give a man a fish he will eat for a day. But if you teach a man to fish he will buy an ugly hat. And if you talk about fish to a starving man then you are a consultant.
—————————————
If at first you don't succeed, try again. Then quit. No use being a fool about it.
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