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#281601 - 2019-01-10 18:58 Sooloos and Netgear Orbi issues
Registered: 2013-03-17
Posts: 298
Still-one Offline
Hitchhiker
Still-one Offline
Hitchhiker

Registered: 2013-03-17
Posts: 298
Loc: Milford, Michigan, USA
If you have are considering a Netgear Orbi please check this out. They work really well but you might need to work around some issues.

You may have seen in other thread that I have been having issues getting Sooloos to keep running after I moved from a Apple wireless network to a newer faster Netgear Orbi set-up.

I won't into too much detail but I would be glad to answer any questions I might leave on the table.

I use Roon in my 2-channel room and Sooloos via MC200 and a MS200 o send music to my whole house system. I was happy with the set-up then for some reason I lost the ability find either endpoint on my system. I also lost the ability to get Control:Mac running on a older laptop using OSX Sierra (as we know the newer versions of OSX will not be supported ).

I assumed if I purchased a Windows PC I could get things back on track. Initially I could not even get Control:PC to find the core. So I started problem solving.

Getting Netgear Orbi support (which I had to contract for since I owned the units for over 90 days) has been a issue; Even though I came up with a solution it doesn't make sense and I am waiting on a call back from second level support.

Here is how I was set-up:

Cable Modem ---> Orbi Wireless Router ----> TrendNet switch --- sonicTransporter i5 and dCS Upsampler

Orbi Router ----> Satellite 1 --->> MC200
Orbi Router ----> Satellite 2 ---> MS200 and other devices

The Orbi router and satellites all have 4 ethernet ports on the back which I need in a couple of locations to hardwire some devices including the MC200 and MS200.

When I first installed the Orbi set-up I was having significant drop out issues with Roon in my 2-channel room. A suggestion from Andrew at Small Green Computer was to inset the TrendNet switch between my Orbi Router and the sonicTransporter. It worked immediately. Why I had dropouts connecting directly to the router is still a mystery but that is also what in the end resolved my Sooloos issue.

When I first attempted to run Control:PC on the new Windows laptop all I got was a spinning wheel. Frustrating.

I then moved the MC200 from Satellite 1 and connected it to the TrendNet switch connected to the main router. Voila, Control:PC connected and was working. I checked Control:Mac on my older laptop and it was running again. Thing were looking better.

Now I didn't have a connection at Satellite 1 to get music to the whole house set-up so I disconnected the MS200 from Satellite 2 hoping it would be found. No luck.

This is where my hour long calls to Orbi support started. You could see the IP address of the both the MC200 and MS200 when they were attached to the Satellite but Sooloos (nor Roon) would see them as endpoints.

I moved the Satellite and connected it hardwired to Router and connected the MS200 to the satellite. Now Sooloos could see both the core and the MS200. As soon as I removed the ethernet connection between the two devices the MS200 disappeared. This is where I was getting frustrated with Orbi support.

So I grabbed another switch and left satellite 1 connected wirelessly to the main router and plugged the MS200 into the switch and the switch into the back of the satellite. [censored] the MS200 was now available in Sooloos as an endpoint.

So I moved the Satellite back next to the whole house gear and rebooted it and connected the switch between the satellite and MS200. It took a couple of reboots but now I see both the MC200 and MS200 available as endpoints in both Sooloos and Roon and I tried both and they work.

Bottom line. I could not connect these devices directly into the ethernet ports in the back of the Netgear product. I had to insert a unmanaged switch between the routers and devices. It makes no sense and I am not sure If I will ever get Orbi to answer why,

With the switches in place:

I can again use Control:Mac (with Sierra)
I can see both the MC200 and the MS200 as Sooloos devices.
I can see both devices as Roon endpoints.

I sent the PC back. If I have future problems I think I will sell the MC200 and get a all in one Roon endpoint to support my whole home needs. Maybe the Mytek Brooklyn Bridge coming soon.


Jim
Wilson Alexandrea X2 Series 2
D'Agostino Momentum M-400 Amps & Pre Amp
dCS Vivaldi DAC, Upsampler & Clock
SME 20/3 & Esoteric E-03
Transparent OPUS SC & Interconnects
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#281605 - 2019-01-10 20:36 Re: Sooloos and Netgear Orbi issues [Re: Still-one]
Registered: 2016-02-22
Posts: 50
Gerard Offline
Mostly harmless
Gerard Offline
Mostly harmless

Registered: 2016-02-22
Posts: 50
Loc: High River, Alberta, Canada
Hi Jim,

Thanks for the write up and finding the solution, I'm hoping to go the same route with my Sooloos and Roon setup with a Orbi router and two satellites, I choose the orbit for the hardwire on router and sats with the Meridian endpoints in mind.

It is still baffling why a switch between the Orbi and components would work, what is the switch actually supposed to do or is capable of doing, taking a stab in the dark the endpoints are not recognised as being hardwired with the Orbi but is with the switch, that is as far as my technical knowledge gets me.

Presumably the switches are easy to come by.

Gerard.


Home Theater - LG 4K C7, HD 621, G61RSL, oppo 203, MS600, DSP3100 L & R, 2x3100's centers and 4 DSP33's surrounds. 2 x REL S3 SHO and 2 x REL habitat1 subwoofers.

Music & TV, Samsung UHD 55", oppo 203, HD621, G68D, Sooloos 15, 588, M10, M 20's, m33's,

MD600, 2 x Twinstores..
Shunyata Hydra 8, Shunyata power cables.
Monster AVS 2000
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#281613 - 2019-01-10 22:19 Re: Sooloos and Netgear Orbi issues [Re: Gerard]
Registered: 2013-03-17
Posts: 298
Still-one Offline
Hitchhiker
Still-one Offline
Hitchhiker

Registered: 2013-03-17
Posts: 298
Loc: Milford, Michigan, USA
Orbi has an app that allows you to see and work on your network. In that app even when I could not access the endpoints they showed up as being hardwired.


Jim
Wilson Alexandrea X2 Series 2
D'Agostino Momentum M-400 Amps & Pre Amp
dCS Vivaldi DAC, Upsampler & Clock
SME 20/3 & Esoteric E-03
Transparent OPUS SC & Interconnects
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#281616 - 2019-01-11 02:26 Re: Sooloos and Netgear Orbi issues [Re: Still-one]
Registered: 2016-02-22
Posts: 50
Gerard Offline
Mostly harmless
Gerard Offline
Mostly harmless

Registered: 2016-02-22
Posts: 50
Loc: High River, Alberta, Canada
What showed where ... did the Orbi app show the hardwire connection or did the endpoints recognise as being hardwired?
In either case it is Roon that we are primarily worried about, if it shows that the endpoints are hardwired but not responding then the mystery continues.

Gerard.


Home Theater - LG 4K C7, HD 621, G61RSL, oppo 203, MS600, DSP3100 L & R, 2x3100's centers and 4 DSP33's surrounds. 2 x REL S3 SHO and 2 x REL habitat1 subwoofers.

Music & TV, Samsung UHD 55", oppo 203, HD621, G68D, Sooloos 15, 588, M10, M 20's, m33's,

MD600, 2 x Twinstores..
Shunyata Hydra 8, Shunyata power cables.
Monster AVS 2000
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#281675 - 2019-01-12 18:49 Re: Sooloos and Netgear Orbi issues [Re: Gerard]
Registered: 2013-03-17
Posts: 298
Still-one Offline
Hitchhiker
Still-one Offline
Hitchhiker

Registered: 2013-03-17
Posts: 298
Loc: Milford, Michigan, USA
Roon did not see them at all until I placed the switches between the devices and the router or satellite.

The devices showed in the Orbing apps as being hardwired to the Router and Satellite and showed the IP addresses but proper communication was not happening.


Jim
Wilson Alexandrea X2 Series 2
D'Agostino Momentum M-400 Amps & Pre Amp
dCS Vivaldi DAC, Upsampler & Clock
SME 20/3 & Esoteric E-03
Transparent OPUS SC & Interconnects
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#281677 - 2019-01-12 21:13 Re: Sooloos and Netgear Orbi issues [Re: Still-one]
Registered: 2016-02-22
Posts: 50
Gerard Offline
Mostly harmless
Gerard Offline
Mostly harmless

Registered: 2016-02-22
Posts: 50
Loc: High River, Alberta, Canada
Have you posted on the Roon site for their take on the issue ?
Which TrendNet switch did you use ?

Still a mystery why Roon and or Sooloos should be able to recognise a simple switch but not the Orbi which for all intents and purpose should show up as a hardwired connection.
Gerard.


Home Theater - LG 4K C7, HD 621, G61RSL, oppo 203, MS600, DSP3100 L & R, 2x3100's centers and 4 DSP33's surrounds. 2 x REL S3 SHO and 2 x REL habitat1 subwoofers.

Music & TV, Samsung UHD 55", oppo 203, HD621, G68D, Sooloos 15, 588, M10, M 20's, m33's,

MD600, 2 x Twinstores..
Shunyata Hydra 8, Shunyata power cables.
Monster AVS 2000
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#281678 - 2019-01-12 22:21 Re: Sooloos and Netgear Orbi issues [Re: Gerard]
Registered: 2016-02-22
Posts: 50
Gerard Offline
Mostly harmless
Gerard Offline
Mostly harmless

Registered: 2016-02-22
Posts: 50
Loc: High River, Alberta, Canada
Just looked on the Roon site and this issue in one way or another has come up a few times, it seems to have something to do with Multicasting, don't ask me to explain ... please.

Anyway one solution seems to be to check the box in the Orbi app 'disable IGMP proxying' somehow this interferes with recognition of Roon/Sooloos endpoints when using the Orbi router and satellites setup.

Hopes this works, Gerard.


Home Theater - LG 4K C7, HD 621, G61RSL, oppo 203, MS600, DSP3100 L & R, 2x3100's centers and 4 DSP33's surrounds. 2 x REL S3 SHO and 2 x REL habitat1 subwoofers.

Music & TV, Samsung UHD 55", oppo 203, HD621, G68D, Sooloos 15, 588, M10, M 20's, m33's,

MD600, 2 x Twinstores..
Shunyata Hydra 8, Shunyata power cables.
Monster AVS 2000
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#281679 - 2019-01-12 23:50 Re: Sooloos and Netgear Orbi issues [Re: Gerard]
Registered: 2013-03-17
Posts: 298
Still-one Offline
Hitchhiker
Still-one Offline
Hitchhiker

Registered: 2013-03-17
Posts: 298
Loc: Milford, Michigan, USA
I have seen somewhere about the "box" in the Orbi set-up you are referring to. As I understand the box should be unchecked, is that what you understand?

By the way. The MS200 has disappeared again from both Sooloos and Roon? Very frustrating. Just when I thought I resolved the issue.


Jim
Wilson Alexandrea X2 Series 2
D'Agostino Momentum M-400 Amps & Pre Amp
dCS Vivaldi DAC, Upsampler & Clock
SME 20/3 & Esoteric E-03
Transparent OPUS SC & Interconnects
Top
#281680 - 2019-01-12 23:56 Re: Sooloos and Netgear Orbi issues [Re: Still-one]
Registered: 2016-02-22
Posts: 50
Gerard Offline
Mostly harmless
Gerard Offline
Mostly harmless

Registered: 2016-02-22
Posts: 50
Loc: High River, Alberta, Canada
No the way I read it the box should be checked so as to remove it from the chain.
Gerard.


Home Theater - LG 4K C7, HD 621, G61RSL, oppo 203, MS600, DSP3100 L & R, 2x3100's centers and 4 DSP33's surrounds. 2 x REL S3 SHO and 2 x REL habitat1 subwoofers.

Music & TV, Samsung UHD 55", oppo 203, HD621, G68D, Sooloos 15, 588, M10, M 20's, m33's,

MD600, 2 x Twinstores..
Shunyata Hydra 8, Shunyata power cables.
Monster AVS 2000
Top
#281681 - 2019-01-12 23:58 Re: Sooloos and Netgear Orbi issues [Re: Gerard]
Registered: 2013-03-17
Posts: 298
Still-one Offline
Hitchhiker
Still-one Offline
Hitchhiker

Registered: 2013-03-17
Posts: 298
Loc: Milford, Michigan, USA
I checked it and the MS200 appeared right away. I will see if it remains.

I'll keep you posted.


Jim
Wilson Alexandrea X2 Series 2
D'Agostino Momentum M-400 Amps & Pre Amp
dCS Vivaldi DAC, Upsampler & Clock
SME 20/3 & Esoteric E-03
Transparent OPUS SC & Interconnects
Top
#281682 - 2019-01-13 00:03 Re: Sooloos and Netgear Orbi issues [Re: Still-one]
Registered: 2013-03-17
Posts: 298
Still-one Offline
Hitchhiker
Still-one Offline
Hitchhiker

Registered: 2013-03-17
Posts: 298
Loc: Milford, Michigan, USA
It showed up in Roon for a moment. I checked to see if it was available in Sooloos, it was not.
I checked back in Roon and it is gone again. I will reboot them soon and see what happens.


Jim
Wilson Alexandrea X2 Series 2
D'Agostino Momentum M-400 Amps & Pre Amp
dCS Vivaldi DAC, Upsampler & Clock
SME 20/3 & Esoteric E-03
Transparent OPUS SC & Interconnects
Top
#281684 - 2019-01-13 07:53 Re: Sooloos and Netgear Orbi issues [Re: Still-one]
Registered: 2004-04-05
Posts: 239
JCD Offline
Hitchhiker
JCD Offline
Hitchhiker

Registered: 2004-04-05
Posts: 239
Loc: West London, UK
You need IGMP snooping on in order that the relevant filter tables can be built.

If you have not already done so, make sure that you have reserved DHCP addresses for all Roon and Solos components.

This is classic multicast behaviour in a wireless environment and exactly why a wired network is to be much preferred - I don't have experience of the Orbi system, however the issue is clearly with the stability and network setup; not an issue with either the Roon or Sooloos components themselves.

In the Roon forum a few days ago, I believe you were asking similar questions - the focus has to be on fully understanding how you have programmed each network component. You may also benefit form operating select Roon and or Sooloos components with fixed addresses rather than using DHCP. The only issue is that if you do go down the fixed address route, it is much harder to recover should things go wrong. As above make 100% sure that your are using address reservation in the first instance and then try to keep the network stable, ie don't then keep changing the architecture and moving endpoints to different segments.

John


808v6, M60, MC200, HD621, Lumagen XE, 504, SB Touch, 563, 201, 204, 208, MPMAX 221, M80, Explorer, Explorer2.
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