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#269082 - 2017-10-20 13:07 Sooloos TouchPC treated as a virus
Registered: 2001-05-23
Posts: 2,718
Gianni Offline
Great Green Arkleseizure
Gianni Offline
Great Green Arkleseizure

Registered: 2001-05-23
Posts: 2,718
Loc: North London, United Kingdom
It seems that BT Virus Protect (aka McAfee) has recently decided that Sooloos TouchPC is a virus and is automatically quarantining it when scanning.

The trouble is that I can find no way of telling McAfee that this specific program is trusted. So when I un-quarantine it and try starting it, guess what, it gets re-quarantined. This is frustrating.

So, other users with Windows 7 and BT Virus Protect and Sooloos TouchPC beware.

And, does anyone know how to make a file trusted by McAfee?


Wonderful perfect quadraphonic sound with distortion levels so low as to make a brave man weep smile
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#269085 - 2017-10-20 13:16 Re: Sooloos TouchPC treated as a virus [Re: Gianni]
Registered: 2001-05-23
Posts: 2,718
Gianni Offline
Great Green Arkleseizure
Gianni Offline
Great Green Arkleseizure

Registered: 2001-05-23
Posts: 2,718
Loc: North London, United Kingdom
Typically, after posting I found a way...

Open McAfee

Click Navigation

Click Real-Time Scanning

Expand Excluded Files

Click Add files

Select C:\ Program Files (x86) \ SooloosTouchPC \ Sooloos-GO (or wherever you keep your version)

Hope that helps someone else.


Wonderful perfect quadraphonic sound with distortion levels so low as to make a brave man weep smile
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#269230 - 2017-10-23 23:00 Re: Sooloos TouchPC treated as a virus [Re: Gianni]
Registered: 2007-01-06
Posts: 1,060
Jack D Offline
Pan-dimensional being
Jack D Offline
Pan-dimensional being

Registered: 2007-01-06
Posts: 1,060
Loc: Bethesda, Maryland USA
I use IObit malware protection and have the same problem. Every time I scan it tags Sooloos. Every time I add Sooloos to the whitelist and somehow it never works.......


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#273165 - 2018-02-14 14:31 Re: Sooloos TouchPC treated as a virus [Re: Gianni]
Registered: 2017-12-29
Posts: 12
GeoffB Offline
Harmless
GeoffB Offline
Harmless

Registered: 2017-12-29
Posts: 12
Loc: Fleet, Hampshire, UK
Yes, I've had the same problem. Malwarebytes quarantined the Sooloos-go.exe file. I listed it as an exception but the next time I tried to load TouchPC it triggered a virus warning stating that this file was infected with Trojan:win32/Tiggre!plock, which it classed as a severe threat. I uninstalled TouchPC and then re-installed. This initial installation was OK but when it started to download and install the TouchPC update, it immediately triggered the virus warning, which makes me wonder if Meridian's downloadable files are infected. I've informed Meridian and am awaiting a reply


HiRes rules
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#273167 - 2018-02-14 16:09 Re: Sooloos TouchPC treated as a virus [Re: GeoffB]
Registered: 2017-12-29
Posts: 12
GeoffB Offline
Harmless
GeoffB Offline
Harmless

Registered: 2017-12-29
Posts: 12
Loc: Fleet, Hampshire, UK
Ran another Malwarebytes scan after uninstalling TouchPC and it picked up SOOLOOSTOUCHPC_INSTALLER.EXE as malware.


HiRes rules
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#273300 - 2018-02-18 03:15 Re: Sooloos TouchPC treated as a virus [Re: GeoffB]
Registered: 2007-07-09
Posts: 681
JimK Offline
Paranoid android
JimK Offline
Paranoid android

Registered: 2007-07-09
Posts: 681
Loc: California, USA
I use Norton and always have trouble as described when new releases come along. Lately, it has begun interfering with Sooloos folder uploads after ripping with dBpoweramp. Sooloos sees the folder, verifies the contents and then just hangs. Have to shut Norton down to upload the folder.


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#274109 - 2018-03-11 07:27 Re: Sooloos TouchPC treated as a virus [Re: JimK]
Registered: 2017-12-29
Posts: 12
GeoffB Offline
Harmless
GeoffB Offline
Harmless

Registered: 2017-12-29
Posts: 12
Loc: Fleet, Hampshire, UK
Meridian Tech Support's reply was as follows:
Quote:
"All of our programs are all virus-free. We do seem to be seeing a spate of reports where security software is suspecting some of the background processes used by Sooloos as malware or other nasties. As you can imagine, we will continue to monitor the situation."
I've now abandoned TouchPC. I use Control:PC on my Windows desktop for uploading music and editing metadata and have replaced my Windows tablet with an iPad and use the Sooloos app, which is far superior to TouchPC.


HiRes rules
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#274220 - 2018-03-14 21:51 Re: Sooloos TouchPC treated as a virus [Re: Gianni]
Registered: 2012-11-04
Posts: 141
HermanAtHome Offline
Hitchhiker
HermanAtHome Offline
Hitchhiker

Registered: 2012-11-04
Posts: 141
Loc: Hässleholm, Sweden
After the latest Windows10 update Windows Defender says TouchPC is a virus and removes the program.
You can't re-install the program.


861v8+ID41, HD621, G98, Arcam P35, DSP5200SE, DSP5200HC, SW1600, DSP320.
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#274258 - 2018-03-15 21:59 Re: Sooloos TouchPC treated as a virus [Re: HermanAtHome]
Registered: 2004-01-12
Posts: 2,296
Crion Offline
Senior Shouting Officer
Crion Offline
Senior Shouting Officer

Registered: 2004-01-12
Posts: 2,296
Loc: Stockholm, Sweden
In windows 10 security and threat settings, exclude folder:

C:\Program Files (x86)\SooloosTouchPC\

Then click on Quarantined security threats for the latest day,
click details and look for your Sooloos binary, click Restore.

Binary should be back in place now and folder excluded for future updates to windows..


Future 861 MQA/24-192 system upgrade owner!
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#274402 - 2018-03-20 20:43 Re: Sooloos TouchPC treated as a virus [Re: Gianni]
Registered: 2012-11-04
Posts: 141
HermanAtHome Offline
Hitchhiker
HermanAtHome Offline
Hitchhiker

Registered: 2012-11-04
Posts: 141
Loc: Hässleholm, Sweden
Today I got a mail from Meridian that TouchPC is accepted by Windows Defender.

I reported the problem two Days ago and it is fixed today. I think this a very fast response.


861v8+ID41, HD621, G98, Arcam P35, DSP5200SE, DSP5200HC, SW1600, DSP320.
2xMS600, 2xMS200, 2xDSP3200, AC200, Explorer2, 2x218, AD88, Prime
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#274789 - 2018-04-04 23:10 Re: Sooloos TouchPC treated as a virus [Re: HermanAtHome]
Registered: 2014-02-01
Posts: 33
Sandy Offline
Harmless
Sandy Offline
Harmless

Registered: 2014-02-01
Posts: 33
Loc: Ardsley, NY, USA
I had the same problem and uninstalled Touch PC. Now when I download the TouchPC installation file it gets quarantined and I get the message "Windows does not have the resources to complete this program. Abort:?" and cannot reinstall TouchPC.

Any help?


861v4+ID40, Control:15, MD600, 800v3, TwinStore 4TB, Oppo, Music Reference, MS200 and Mytek DAC+
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#274938 - 2018-04-08 20:57 Re: Sooloos TouchPC treated as a virus [Re: Sandy]
Registered: 2004-01-12
Posts: 2,296
Crion Offline
Senior Shouting Officer
Crion Offline
Senior Shouting Officer

Registered: 2004-01-12
Posts: 2,296
Loc: Stockholm, Sweden
Follow my post above.


Future 861 MQA/24-192 system upgrade owner!
DSP8000SE, DSP7200SEHC, DSP5200SE sides, DSP7200SE rears, 861v8/ID41, MC200, Sim2 HT380 T2 1080P, Stewart Cinecurve 2.35:1, XEIT CM-5E Anamorphic lens, Apple-TV 4K with nFuse 5, HDI Dune BD Prime 3.0 with Wireworld Platinum HDMI -> UHD722 -> Audioquest Diamond RJ45. Shunyata Sigma Digital@861v8.
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