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#267772 - 2017-09-13 16:58 Marc Koval OK?
Registered: 2015-03-19
Posts: 11
Cdub Offline
Harmless
Cdub Offline
Harmless

Registered: 2015-03-19
Posts: 11
Loc: Walnut Creek, CA, USA
Hi everyone,

I'm just wondering if everything is OK with Marc Koval?

After corresponding with him about the repair of my G68 via email, I sent him the unit a month ago and have not heard anything from him despite several email attempts.

I know he has an excellent reputation for great customer service, so I am hoping he is OK.

Does anybody have any insight or currently have their unit out for repair with Mark?


G68, HD621, BluRay, Cable-TV
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#267778 - 2017-09-13 19:59 Re: Marc Koval OK? [Re: Cdub]
Registered: 2000-11-01
Posts: 2,619
RobertW Online content
Robert.W Great Green Arkleseizure
RobertW Online content
Robert.W
Great Green Arkleseizure

Registered: 2000-11-01
Posts: 2,619
Loc: Austria, Europe
I also tried to contact him months ago, no reaction at all..??


861v6+ID40/800v3/3x8k.2/3x5k5s smile /2x5kC/ 218/Explorer/TT-ELP/Trinnov Amethyst
__HB-strip, Ayon/HB/Shunyata/Dream State Audio/Miltzow -- power cables,
__Ayon/Jungson/Miltzow --analog, Miltzow-- digital,
__WMA/Finalizer- , iPad air, Macbook-pro.
Reviver
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#267779 - 2017-09-13 20:05 Re: Marc Koval OK? [Re: Cdub]
Registered: 2010-02-03
Posts: 764
Mtns Offline
Paranoid android
Mtns Offline
Paranoid android

Registered: 2010-02-03
Posts: 764
Loc: North Carolina, USA
I think he was at CEDIA all last week and had been on the road a lot before that.


James
NC1: 861v4+ID40, 218, MS200 (to outdoors), DSP8000SE (upgraded). 5500VC, 5500s, Hsu Research ULS15x2, DirecTV, Oppo BD103, QNAP251, Roon
NC2-see FL 2 with Triad Silver Speakers

FL1: G61R, 218, DSP8000SEs, 5500HC, DSP6000s, MS600, DirecTv, Oppo BD103, QNAP469, Roon
FL2: Marantz 7005, M60s, M60C, M33s, Oppo BDP-93, MS200, Roon
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#267863 - 2017-09-17 12:50 Re: Marc Koval OK? [Re: Mtns]
Registered: 2005-09-02
Posts: 494
Simon Mirren Offline
Paranoid android
Simon Mirren Offline
Paranoid android

Registered: 2005-09-02
Posts: 494
Loc: York, UK
I can confirm Marc was at Cedia and is playing a bit of catch up as he's just finished mine. Well worth the wait though - his service is excellent which unfortunately I have had to employ too many times!! On different M kit I might add!


Main: MS600, G61R, DSP3100Vx3, DSP33x2, SW1600, Samsung 65JS9500 TV, Sony X800, Wireworld Star*light video cabling, Isotek Vision, Isotek Elite/Prem mains cabling.

Office: Roon ROCK on NUC7i5, Allo USBridge + iFi PSU, Prime Amp/PSU, Fostex TH900.

On the Go: Surface Pro, Explorer2, Sennheiser Momentum M2

Smyth Realiser2 on pre-order :-)
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#267902 - 2017-09-19 16:32 Re: Marc Koval OK? [Re: Simon Mirren]
Registered: 2015-03-19
Posts: 11
Cdub Offline
Harmless
Cdub Offline
Harmless

Registered: 2015-03-19
Posts: 11
Loc: Walnut Creek, CA, USA
Thanks everyone.

I'll be patient. Maybe he has some catching up to do.

I know his reputation is excellent.

I guess I was a bit nervous to send off an expensive piece of gear off in the mail.


G68, HD621, BluRay, Cable-TV
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#268051 - 2017-09-27 02:59 Re: Marc Koval OK? [Re: Cdub]
Registered: 2000-05-28
Posts: 8,667
Fiddler Offline
President of the Imperial Galactic Government
Fiddler Offline
President of the Imperial Galactic Government

Registered: 2000-05-28
Posts: 8,667
Loc: Northeastern, USA
He Posted here on Sept 22

Post by Marc


- Fiddler (IMHO)

If you think listening to music is fun, try learning an instrument.
HT: G61RSL, 4x5K, 5.5KHC, 2xSC6000, Transporter, HD621, Philips BDP7501 4K, Tivo, 65" LG OLED 4K C6
Computer: Foobar2000, 5K, Mojo, HiFiMan HE1000 V2
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#268101 - 2017-09-28 21:12 Re: Marc Koval OK? [Re: Fiddler]
Registered: 2015-03-19
Posts: 11
Cdub Offline
Harmless
Cdub Offline
Harmless

Registered: 2015-03-19
Posts: 11
Loc: Walnut Creek, CA, USA
Thanks Fiddler!

I still have not gotten any type of reply.

I'm glad he's OK. Maybe my unit is at the back of the line?

I'll try to reach out to him again.


G68, HD621, BluRay, Cable-TV
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#268563 - 2017-10-12 15:18 Re: Marc Koval OK? [Re: Cdub]
Registered: 2015-03-19
Posts: 11
Cdub Offline
Harmless
Cdub Offline
Harmless

Registered: 2015-03-19
Posts: 11
Loc: Walnut Creek, CA, USA
Just wanted to update this thread.

Marc contacted me about a week ago and we got everything squared away. Excellent service and fast turnaround once he got my unit on the bench.

I think he just got caught up with life stuff and things got pushed back a bit.

Thanks to Marc for continuing to provide such a valuable service to the Meridian community!


G68, HD621, BluRay, Cable-TV
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#271169 - 2017-12-29 00:28 Re: Marc Koval OK? [Re: Cdub]
Registered: 2010-12-11
Posts: 4
Ryan Offline
Harmless
Ryan Offline
Harmless

Registered: 2010-12-11
Posts: 4
Loc: Lafayette, Louisiana, USA
Marc repaired my processor a few months ago.


Meridian G68ADV, HD621, DSP6000's (96/24) in front, DSP5500HC (96/24) in center, DSP5500's (96/24) in rear, Oppo BDP-93 and DirecTV.
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#275586 - 2018-04-29 22:05 Re: Marc Koval OK? [Re: Ryan]
Registered: 2018-04-26
Posts: 2
Garm Offline
Harmless
Garm Offline
Harmless

Registered: 2018-04-26
Posts: 2
Loc: Alpharetta, GA, USA
Again I'll pose the question. Donde este Marc Koval?

I am the original owner of a pair of 105 amplifiers from the 1980s. They stopped working about 10 years ago due to blown capacitors.

I tried going through Meridian USA for repair information, but they were worse than useless. I even tried to replace the caps myself, but to no avail. I stumbled across Marc's name while auditing this forum. I did make contact with Marc more than a year ago and we were on the verge of setting up a repair exchange. Then, nothing. I have tried several times to contact this elusive guy.

Does anyone know if Marc is still servicing Meridian equipment? Short of that, does anyone know of anyone else who could service my Meridian amps?

Thank you for any help.

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#275595 - 2018-04-30 10:34 Re: Marc Koval OK? [Re: Garm]
Registered: 2009-11-10
Posts: 1,419
CMB Integrations - Bruce Offline
Meridian Partner Working on the ultimate question
CMB Integrations - Bruce Offline
Meridian Partner
Working on the ultimate question

Registered: 2009-11-10
Posts: 1,419
Loc: Lexington, South Carolina, USA
Yes he is your best bet. I spoke with him on the phone a couple of weeks ago. Keep trying and you will get him.


www.cmbintegrations.com

Personal System #1 Trinnov Altitude 32-8-16, 818v3, DSP8000.2SE, DSP7200SEHC, Revel F228be, Revel B112, Monitor Audio Silver 10, ATI 200WX5 Amp, JVC RS15, Shunyata Denali 6000S, Alpha power cables, Black Diamond Zero Edge screen. QNAP TS-251 3TB
Mark Levinson No515 Turntable

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#275764 - 2018-05-05 17:18 Re: Marc Koval OK? [Re: CMB Integrations - Bruce]
Registered: 2018-04-26
Posts: 2
Garm Offline
Harmless
Garm Offline
Harmless

Registered: 2018-04-26
Posts: 2
Loc: Alpharetta, GA, USA
Thank you for your reply, Bruce.
Did you reach Marc directly or did you have to leave a message and await a reply? (perhaps you have a higher status)
I have tried telephone and email for a year and have yet to get a callback.
Do you know if he reads these boards?
Thanks again.

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