Originally Posted by PeterT
Although Gary Murrell appears to have little time for his customers here, he still finds time to post at AVS forums, as recently as this last Friday.

I would alert anyone who is still in limbo that the Paypal complaints window closes after 45 days. I have given Gary until Friday to deliver or else.

I have tried giving Gary a time limit to deliver but it made no difference. All I got was promises that my unit was in the process of being shipped.

I then stated the Paypal dispute process.

The Paypal dispute procedure is more complicated than it first looks. You must lodge a dispute within 45 days but then the seller is given time to respond.You then have to change your dispute into a claim. The seller then has 10 days to respond and then the claim gets examined by Paypal which takes up to 15 more days!

I have been going down that process with Gary since the 6th of August and despite the fact that Gary has twice sent me an invalid tracking number, Paypal has not approved any refund yet.

If you can, I suggest you try for a refund from your credit card first

Last edited by colin; 2009-09-01 09:23.
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