Originally Posted by Custom HT
refunds are not part of that service though

It should be imho. There is a limit to how long a problem can be allowed to proceed.

I had a Metronome Technologie CD4. First one stopped intermittently, same with the replacement. Refund was then completed within 24 hours. That is great service.

Let's hope the problem is identified!

Avid Acutus, SME V, Benz Micro LP / Van den Hul Colibri XGP, Audio Research Ref 2 Phono
Meridian Sooloos C15 + MD600
CH Precision C1 DAC
Constellation Audio Virgo and Centaur Monoblocks
Sonus Faber Aida