There’s an issue here whether the DSW can inherently handle those bass frequencies/levels or not - DSP speakers are supposed to be inherently safe from such destructive behaviour. This implies that their limits were not correctly profiled in to the DSP limiter, or some-such. Definitely needs a fix, surprised it’s not been more rapid and the response more apologetic - these are not cheap products.

HC: 861v4/ID40/LPS, DSP5000, DSP5000VC, DSP3100, SW1600, HD621, Oppo BDP-105, Sony VPL-HW55ES
2-Channel: Oppo BDP-105, TEAC VRDS-7/Trichord Clock 3/PSU, 551, Quad 303, Harbeth Compact 7ES-3, Kimber cables, Russ Andrews mains and supports.
Previous Meridian: 5000C, 5200SL, 7200.2, 6000, 562V.2, 568.2mm, 800v4, 808.2i, 818v2/v3, 861v8, 502