When play directly from Tidal, the album art is often missing, blank. When the C10 tries to display the album art, the missing data appears to put it into the reboot loop. If the album was imported to the library, the album art is stored on the hard drive, and C10 works normally. It's just my guess.

C15, QNAP TS453a, 218 (3u), MS600, Roon Nucleus+ 4TB SSD
2Ch: Devialet 250 PRO, Focal Scala, Velodyne DD10+ (2u), PS Audio P12, Transparent MM2
HT: Anthem 1140 & 540 8K AVR, Panasonic BD, 7.2: Triad & DD10+
JVC RS4300, Stewart 110" screen,
House: Triad Amps, Sonance speakers, PS Audio P10