I emailed Meridian and posted here a week ago about the unsatisfactory options I was facing after communicating with with several premium partners regarding installation of the firmware update in my G68.

I wanted to add a postscript here noting that I received a call from Meridian a short while after sending them my complaint. I chatted with the Meridian representative for about 20 minutes and learned, among other things, that they had this week been conducting firmware installation training sessions with each of the three dealers I contacted. The Meridian representative intervened at his own suggestion with the original dealer I had repeatedly contacted to no avail - whose shop is by far the most geographically convenient - to make sure I was hooked up with the right staff there.

Both the Meridian rep and the dealer traightforwardly used the occasion of our conversations to pitch Sooloos to me. As many others have noted, it was plainly evident to me through this that Meridian is working intently to strengthen its relationship with its premium partners and their sales via the funneling of Meridian customers back into the showrooms with the firmware updates. I'm not a businessperson but this strikes me as pretty sensible.

This being said, it took me weeks to resolve the "how and by whom" to achieve a firmware update installation. Many others Hitchhikers are posting regarding unreasonable options they are facing. But my experience showed me that Meridian and their partners are working on ironing out the kinks in the new firmware distribution system in my area and I do appreciate Meridian's responsiveness to my situation once I contacted them.

Regards, Bruce

Bruce Nicholson

861v8, HD621, MD600, Oppo 203, B&W Speakers.