Originally Posted by Kswanson
George is right on the money. My dealer told me I was the only customer who contacted him about the new firmware. He is (was) the only dealer in the San Diego area and has sold a lot of M equipment here for a lot of years. He also told me he was aware of only four of his customers, including me, who visit this forum. So it looks like it's not only M's current target market but the vast majority of existing M owners who don't know or care about things like software updates.

Ken

But is it not the dealer's job to inform customers about upgrades? Just because people do not know about something they might reasonably expect the company or dealers to tell them about does not mean they do not care. Compare this with Oppo, who build updates alerts into their BD players via ethernet connection.

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