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Joined: Jul 2007
Posts: 1,053
Pan-dimensional being
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Pan-dimensional being
Joined: Jul 2007
Posts: 1,053 |
"Tweak", much better choice of words Avi.
Ken
Main: G68J, 5K2s, 5Ks, HSU subs, Pio 151FD, Dish VP722, Roku, Wadia I70, Anti Mode Dual Core, Oppo 103D Vanity Lite
Office: SBT, Berkeley Alpha DAC 2/MQA, Magico S3 Mk II, Boulder 2060, Lumin U1 Mini streamer, Roon.
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Joined: Dec 2008
Posts: 263
Hitchhiker
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Hitchhiker
Joined: Dec 2008
Posts: 263 |
Magnus, is that an onsite charge. What if you took the processor in to them?
I'm actually amazed Meridian feel they can get away with this. The FW corrects a known bug ie Trifield. Maybe the best approach would have been to release 2 versions of the update. Pay for apodizing if needed but make the 'fixes' free. Clearly the mothership are giving the dealers very little guidance on how to handle the roll out of the update, leaving the customer at the mercy of unscrupulous dealers.
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Joined: Jan 2002
Posts: 5
Harmless
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Harmless
Joined: Jan 2002
Posts: 5 |
Well I think I have to pass on this Firmware upgrade.
The second dealer quotes $250 per processor and $100 per speaker.
So that would come out to $750 -$1000.
Rip off, for something we all know takes 5 minutes.
I'm really disappointed right now. MagnusB, I'm sorry to hear this. It's the most distressing news I've read on this topic. No reply from my "dealer" yet, but I fear the same fate as I don't have a local "premium partner". If so, it could be the end of the line for me and Meridian. Shame on me for committing to one brand too heavily. I just sold three DSPs to start unwinding my commitment.
G68J, DSP6000, DSP5500c, DSP5000, Oppo BDP-93 w/4xSPDIF mod, Squeezebox Touch, Vortexbox Appliance, iPad/iPeng/Squeezepad, Accuphase T-106, JVC DLA-RS40, Lumagen Radiance Mini3D.
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Joined: Jan 2001
Posts: 460 Likes: 18
Paranoid android
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Paranoid android
Joined: Jan 2001
Posts: 460 Likes: 18 |
Magnus, is that an onsite charge. What if you took the processor in to them?
I'm actually amazed Meridian feel they can get away with this. The FW corrects a known bug ie trifield. Maybe the best approach would have been to release 2 versions of the update. Pay for apodizing if needed but make the 'fixes' free. Clearly the mothership are giving the dealers very little guidance on how to handle the roll out of the update, leaving the customer at the mercy of unscrupulous dealers. That's if I lug it to the shop. If they visit me I need to pay $50/hour travel time.
Main: Marantz Cinema 50, Meridian 271, DSP7200.2, DSP5200HC, DSP5000 rears, Meridian 210.
PC/Headphones: Mytek Liberty II, Sansui CA-F1, Sansui B-2301, Sennheiser HD800, Kef R3
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Joined: Jul 2007
Posts: 1,053
Pan-dimensional being
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Pan-dimensional being
Joined: Jul 2007
Posts: 1,053 |
Magnus,
I read your PM before your recent posts. What I said in my reply still stands--your dealer is trying to take advantage of your situation, outrageous advantage.
Ken
Main: G68J, 5K2s, 5Ks, HSU subs, Pio 151FD, Dish VP722, Roku, Wadia I70, Anti Mode Dual Core, Oppo 103D Vanity Lite
Office: SBT, Berkeley Alpha DAC 2/MQA, Magico S3 Mk II, Boulder 2060, Lumin U1 Mini streamer, Roon.
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Joined: Feb 2002
Posts: 8,816 Likes: 87
President of the Imperial Galactic Government
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President of the Imperial Galactic Government
Joined: Feb 2002
Posts: 8,816 Likes: 87 |
Magnus, I think you should let folks know who that dealer is. M should know as they would never intend the free to issue firmware costing so much in the field. They would surely see the danger in this.
Per DSP $100 ??? It takes about 1-2mins usually to update a DSP. 5x DSP takes about 10 mins. Mention this to your dealer perhaps.
Rgds,
Nick
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Joined: Apr 2004
Posts: 12,733 Likes: 88
Don't Panic!
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Don't Panic!
Joined: Apr 2004
Posts: 12,733 Likes: 88 |
And there will undoubtedly be other dealers out there that can help you.
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Joined: May 2000
Posts: 2,307
Senior Shouting Officer
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Senior Shouting Officer
Joined: May 2000
Posts: 2,307 |
My dealer contacted me after I left him a voice mail, so I guess news got through to them. He has a busy week, so I think one or 2 weeks from now it will be my turn.
Sold all M equipment
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Joined: Nov 2009
Posts: 1,198
Pan-dimensional being
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Pan-dimensional being
Joined: Nov 2009
Posts: 1,198 |
DSP6000, 5500 centre, SW5500. Kef surrounds. G61R, HD621, MS600, MC200, G55, Lumgen,Oppo bluray player, Bluesound Node Icon
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Joined: May 2007
Posts: 1,036
Pan-dimensional being
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Pan-dimensional being
Joined: May 2007
Posts: 1,036 |
I think that the Meridian 'target' customers these days are those who will not blink at the cost of such upgrades and are not interested in doing such things themselves anyway. Sad, given the original heritage of the company, but I guess it could be argued that the old way of doing business nearly saw the company go under. If the new way sees them in profit and staying there, they have no incentive to think differently. Of course, that may not ulimately be the case.
It's a shame to see a company alienating a band of loyal enthusiasts with whom it used to share a common goal and who's views it used to respect for their dedication.
.
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Joined: Nov 2009
Posts: 1,198
Pan-dimensional being
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Pan-dimensional being
Joined: Nov 2009
Posts: 1,198 |
DSP6000, 5500 centre, SW5500. Kef surrounds. G61R, HD621, MS600, MC200, G55, Lumgen,Oppo bluray player, Bluesound Node Icon
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Joined: Aug 2001
Posts: 1,703 Likes: 4
Knows where his towel is
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Knows where his towel is
Joined: Aug 2001
Posts: 1,703 Likes: 4 |
Apart from the enthusiasts on here, how would the average user get to know about these updates? The typical listener is not on the Meridian website every other day so the only route is from dealer's customer lists.
Has anyone been contacted by their dealer in the past when previous updates were released? Do most dealers have up-to-date searchable lists or will they be relying on the Meridian registered customer list? How many HHers here have been contacted by their dealers (as opposed to contacting them)?
Yes, this is an opportunity for dealers to get in touch with their customers but will the customers happy about this? Apart from enthusiasts, what will the take up rate be?
Malcolm
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