Originally Posted by WelwynNick
Most companies love repair business - mine does - its very profitable.

I think that's the issue. I don't think 'old' Meridian did make a profit on servicing. They spent a long time talking to end users and did many free repairs. Although you could argue this was built into the purchase price...

Obviously as money became tight they had to look for ways to cut costs and service is easy to cut - especially if you decide to push everyone to dealers.

For me the 'upgradability' and service was an important factor in Meridian purchasing and at the moment I'm afraid I'm disappointed with the current situation.

Chris

Lounge/Cinema, Trinnov, DSP8000XE, 4x 320.2 in-ceiling, M6 rear, 2x DSW.2
Roon Nucleus+ and 320.2 in-ceiling in many rooms (KEF in-ceiling in bathrooms)
Spare: DSP5000, 598, 562v2, 500Mk2, 518, 519, 504, 101B, M3, 861v4, 800 DVD, MS600, MC200