Originally Posted by GMT
I think this is a great opportunity for dealers to offer free in-store upgrades, subject to registration etc. Another option is to offer unlimtited in-store firmware upgrades for a fixed price (over a period of time).

In store isn't really practical if having to take several large DSP speakers and/or disconnecting a processors that may be mounted in a rack etc. It's pain, inconvenience, time and risks damaging the products in transit, during disconnection- reconnection etc.

Also apart from software bug fixes it doesn't provide an opportunity to properly assess if a "preference" mod such as linear versus minimum phase filter or 3dB tweak versus M's change etc means keeping to re-installing previous firmware.

Ideally the customer should have the choice of DIY or using a dealer if preferred.

Avi

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