I just heard this from a reliable source... The Director of Business Development. I am sure the dealers will confirm.

From now on Meridian will be directing customers to their local Meridian Partner for product firmware and support with these updates. Meridian believe that this will provide their dealers with an increased opportunity to build closer relationships with existing Meridian customers, to enhance the quality of information on dealers customer databases, and to ensure that customers have registered their products for the full warranty. It is believe that this will provide customers with added value and encourage them to support their dealers with on-going business.

Specifics are still unknown, except that firmware is now password protected available to dealers only. The mechanism for distributing it from there is unknown and I suspect, it being a knee-jerk reaction, has not been carefully thought through.

Just don't shoot the messenger.

Meridian owner since 1992
Prime & PSU, Focal Elear headphones, Roon (ROCK 8Gi5 NUC), Explorer 1 & 2, F80. 200/203, various Sonos (via Roon).