I agree with Frank in that we may be getting ahead of ourselves in speculation however maybe I'm missing something but why would anyone have to bring equipment into your dealer if you have a good relationship with one there should be no reason that the firmware couldn't be emailed to you.

My gear: Trinnov CI, 271, 8000.1(SEs), 7200.1 HC (SE), 320s, 3200s, Seaton F18 subs, MS200 (2nd zone), 218, 210.
Other: JVC RS-4100 projector, Lumagen Pro Radiance, Panamorph DCR anamorphic lens, Stewart G4 130 screen, Kaleidescape Strato K, Rvolution 4K player and Zapitti NAS, Oppo BDP-203,Roon Nucleus