Meridian Unplugged - Powered by MrTechGuy.co.uk Forums Restaurant at the End of Universe Hitchhikers - Meridian Equipment Re: Restaurant Feedback (The One and Only)

Thumbs up for AudioAero (Will), who bought my 5500HC.
After a couple of pre-enquires we had a telephone conversation and the deal was done.

Will,
Many thanks for a swift and painless transaction and an excellent session at my place, with you and your mate, playing discs and swapping HiFi tails past and present. (I hope he likes your 5200HC as much as you now like the 5500HC)

Regards,
Carl.

Thumbs up for : Mr Perceptive (David), who bought my 500.

David,

Good to meet up again, HH2 has a lot to answer for
Many thanks for a swift and painless transaction.

Regards,
Carl.

Thumbs up for : Steve Eyles, who bought my 565.

Steve,
Many thanks for a swift and painless transaction.

Regards,
Carl.

Brought 500 transport and 568.2mm from applemacsmith. Collected today - perfect transaction.

Many thanks
Nick

Will Harris sold me his 568 and 557. Both were in nice condition and he was very helpful in delivering them for a reasonable amount. Thanks Will!

I recently purchased a 557 and 505 from Liam which both look and work as described.

I collected from Liam's home where he was kind enough to demo his impressive system. He's been very helpful regarding my revised set-up, and even posted my umbrella which I left in his porch!

Thanks Liam,

Matthew

liam sold me his 505 and was delivered next day,

Thanks Liam

Zung

Bought a pair of DSP5000's off Reuben, they were mint, he went out of his way to meet me and is a really nice guy too.

Thanks mate.

Guy

Hi all

I bought a 504 and a 598DP from sas (nick) as well as his rack. All equipment is in first class condition and I am very pleased with my purchase. Nick was a pleasure to deal with and demoed his system to me, thank you.

I now need a 568.2MM to make best use of my 598.

Jon

Have folks found this thread useful?

I've yet to see someone have the guts for any negative feedback and you know who I mean.

All right then:

Don't touch Gary Murrell / CustomHT / Custom HT with a barge pole.

Work backwards from the last page of this thread: https://www.meridianunplugged.com/ubbthreads/ubbthreads.php?ubb=showflat&Number=91058

To be frank, George, it's not a lack of guts, but on the topic of Gary Murrell and Custom-HT / Custom Home Theater / CHT, words just about fail me. I also question the value of posting here given that I understood that Mr Murrell has rightly been banned from ever selling anything on this forum again.

Over the last couple of days (late Jan 2010) he's finally refunded me first "$650". Then a further "$50" after I pointed out that the difference between what I paid in June 2009, and the value of the modded Oppo which he finally delivered to me in late November was actually $760 (a number he disputed as too high, but which I took directly from his website). I have put the amounts refunded in inverted commas because when I logged into PayPal to check my account I discovered that I was the one paying the PayPal charges for the refund. The whole sorry saga is beyond parody.

If people are struggling to find an address for Gary (he wisely doesn't put one on his website), this is the address given by the Pixel Magic Systems website:

Custom Home Theater
1940 Little Paint Road
East Point, KY 41216-8745
United States
Fax : 508-819-5184

For those people still with outstanding issues (as I have), here is a link to the Kentucky Attorney General's Consumer Protection division. Thank you to the HHer who provided me that one.

For visitors who've thrown up this link via a search engine, looking to get a sense of whether Mr Murrell is worth doing business with, if you haven't managed to work out my thoughts on this (and those of the poster above) then I'll spell it out clearly for you:

Please trust me when I say that I believe that no Hi-Fi modification is so special or unique that it's worth getting involved with Gary Murrell and Custom-HT for. There are plenty of highly reputable, customer-focused modifiers who will bend over backwards, communicate with you clearly, accurately and on a timely basis, and deliver you a quality product on a timely basis. Mr Murrell is the antithesis of these.

Feel free to peruse the following links. To be honest I believe that some of the comments about Mr Murrell on these forums get out of hand, but you have to ask yourself how bad does the customer service of a small business have to be to create such a string of invective from such a large number of people on such global basis? Mr Murrell complains about a "witch hunt" against him, and a lack of proof. It's quite difficult to "prove" something on the internet, but I have to say that my experience of dealing with Mr Murrell is mirrored in a lot of the negative comments on the threads I've linked to. I find the retorts and threats that Mr Murrell levels at some of the posters equally revealing. Read between the lines.

http://www.avsforum.com/avs-vb/member.php?u=78558

http://www.curtpalme.com/forum/view...ays=0&postorder=asc&&start=0

http://www.avsforum.com/avs-vb/showthread.php?t=1220120

http://www.audioasylum.com/cgi/vt.mpl?f=shady&m=5134

Do I think Mr Murrell is a fraudster? I think that depends upon how you define fraud. Has he lied to me in the course of the last seven months? Frequently. I have the emails to prove it. Does he still owe me money? At present, yes.