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#271669 - 2018-01-11 10:08 Re: 861 died... no cinema until resolved! [Re: Mark_H]
Registered: 2006-06-23
Posts: 1,682
Mark_H Offline
Knows where his towel is
Mark_H Offline
Knows where his towel is

Registered: 2006-06-23
Posts: 1,682
Loc: South West, UK
Chased again this morning. Support replied that the 861v4 is no longer serviced, but that they are trying to sort something out for me. Which is good, but also, yikes!

7xDSP5500 and 2xSW5500 are relying on this 861 getting fixed...

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#271671 - 2018-01-11 10:21 Re: 861 died... no cinema until resolved! [Re: Mark_H]
Registered: 2004-04-15
Posts: 12,230
VirusKiller Offline
Don't Panic
VirusKiller Offline
Don't Panic

Registered: 2004-04-15
Posts: 12,230
Loc: nr. Milton Keynes, UK
Originally Posted By Mark_H
Support replied that the 861v4 is no longer serviced
That's interesting as I just checked and the 5 year health-check warranty on mine runs out in April... wink


Roon Developer and ex-moderator of this Forum
I am #25 in the HH1 photo of fame.
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#271672 - 2018-01-11 10:24 Re: 861 died... no cinema until resolved! [Re: VirusKiller]
Registered: 2006-06-23
Posts: 1,682
Mark_H Offline
Knows where his towel is
Mark_H Offline
Knows where his towel is

Registered: 2006-06-23
Posts: 1,682
Loc: South West, UK
Perhaps I'll be getting your spare parts? :P

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#271673 - 2018-01-11 10:48 Re: 861 died... no cinema until resolved! [Re: Mark_H]
Registered: 2010-12-09
Posts: 3,167
Ratbert Offline
Hooloovoo
Ratbert Offline
Hooloovoo

Registered: 2010-12-09
Posts: 3,167
Loc: Europe
I believe it is the same PSU in the 861v6 which I am assuming is still supported?


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#271674 - 2018-01-11 12:00 Re: 861 died... no cinema until resolved! [Re: Ratbert]
Registered: 2001-11-14
Posts: 2,077
Meridialien Offline
Knows where his towel is
Meridialien Offline
Knows where his towel is

Registered: 2001-11-14
Posts: 2,077
Loc: Ireland
It’s the same power supply alright and that upgrade is still available so maybe they’re covering themselves in case it turns out to be something else ? Maybe they would offer a discounted upgrade ? That’s probably where a good dealer comes in .

M


Mostly harmless. Comfortably numb.
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#271675 - 2018-01-11 12:05 Re: 861 died... no cinema until resolved! [Re: Meridialien]
Registered: 2010-12-09
Posts: 3,167
Ratbert Offline
Hooloovoo
Ratbert Offline
Hooloovoo

Registered: 2010-12-09
Posts: 3,167
Loc: Europe
Hi Manus

I agree, although I don’t recall hearing of 861 switch mode PSU’s failing high and damaging other boards as happened in early G series?

Russ


.
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#271676 - 2018-01-11 12:19 Re: 861 died... no cinema until resolved! [Re: Mark_H]
Registered: 2004-04-15
Posts: 12,230
VirusKiller Offline
Don't Panic
VirusKiller Offline
Don't Panic

Registered: 2004-04-15
Posts: 12,230
Loc: nr. Milton Keynes, UK
Mark, I've just realized that I have my old PSU. It's yours if you want it.


Roon Developer and ex-moderator of this Forum
I am #25 in the HH1 photo of fame.
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#271677 - 2018-01-11 12:21 Re: 861 died... no cinema until resolved! [Re: Ratbert]
Registered: 2001-11-14
Posts: 2,077
Meridialien Offline
Knows where his towel is
Meridialien Offline
Knows where his towel is

Registered: 2001-11-14
Posts: 2,077
Loc: Ireland
Hi Russ
Still I would hope that they could sort something for Mark as his is an all digital M system ? It’s my biggest fear that something critical fails and I lose the entire system just like a Home Cinema in a box ! At least I would still have music :O) M


Mostly harmless. Comfortably numb.
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#271678 - 2018-01-11 12:23 Re: 861 died... no cinema until resolved! [Re: Meridialien]
Registered: 2010-12-09
Posts: 3,167
Ratbert Offline
Hooloovoo
Ratbert Offline
Hooloovoo

Registered: 2010-12-09
Posts: 3,167
Loc: Europe
I am sure they will they just don’t want it in the public domain grin


.
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#271679 - 2018-01-11 13:06 Re: 861 died... no cinema until resolved! [Re: Ratbert]
Registered: 2001-11-14
Posts: 2,077
Meridialien Offline
Knows where his towel is
Meridialien Offline
Knows where his towel is

Registered: 2001-11-14
Posts: 2,077
Loc: Ireland
Trinnovian spies everywhere ! Must not let the cat ( or the roadmap) out of the bag !

~M~


Mostly harmless. Comfortably numb.
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#271680 - 2018-01-11 13:10 Re: 861 died... no cinema until resolved! [Re: Meridialien]
Registered: 2010-12-09
Posts: 3,167
Ratbert Offline
Hooloovoo
Ratbert Offline
Hooloovoo

Registered: 2010-12-09
Posts: 3,167
Loc: Europe
Originally Posted By Meridialien
Trinnovian spies everywhere !


laugh


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