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#271498 - 2018-01-07 09:35 861 died... no cinema until resolved!
Registered: 2006-06-23
Posts: 1,684
Mark_H Offline
Knows where his towel is
Mark_H Offline
Knows where his towel is

Registered: 2006-06-23
Posts: 1,684
Loc: South West, UK
My 861v4 gave up the ghost over the weekend after 15 years of solid use. I suspect the power supply as it failed before with similar symptoms: would start up, but then shut down and go around in circles. After I unplugged it briefly it won't start at all, which is where I'm at now.

Sent an email to Meridian UK support and am awaiting a reply. Hoping they still support repairs on this model as I don't particularly want to have to buy a new 861, as well as all the new boxes required to support older DSP speakers, when it's just a power supply...

So, no home cinema for me know until this is resolved frown

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#271510 - 2018-01-07 16:47 Re: 861 died... no cinema until resolved! [Re: Mark_H]
Registered: 2002-08-28
Posts: 4,286
Mr Meridian Offline
President of the Imperial Galactic Government
Mr Meridian Offline
President of the Imperial Galactic Government

Registered: 2002-08-28
Posts: 4,286
Loc: Perthshire, Scotland
Hi Mark

That does sound like the power supply, but the good news is that it's not a difficult DIY fix, and at low cost too. Search the forum, IIRC it's around £40 for a replacement PSU from Farnell.

It may also be that the voltage has dropped on the 5V line, it actually has to be set to 5.2V and there is a small trim pot to adjust it.

Cheers

George

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#271511 - 2018-01-07 17:06 Re: 861 died... no cinema until resolved! [Re: Mark_H]
Registered: 2001-11-14
Posts: 2,139
Meridialien Offline
Senior Shouting Officer
Meridialien Offline
Senior Shouting Officer

Registered: 2001-11-14
Posts: 2,139
Loc: Ireland
On the recent European Price List the PSU Upgrade for 861 is still available for Versions 3 , 4 and 6 from M at around €1k so hopefully you'll be sorted fairly quickly .

~M~


Mostly harmless. Comfortably numb.
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#271513 - 2018-01-07 17:42 Re: 861 died... no cinema until resolved! [Re: Meridialien]
Registered: 2006-06-23
Posts: 1,684
Mark_H Offline
Knows where his towel is
Mark_H Offline
Knows where his towel is

Registered: 2006-06-23
Posts: 1,684
Loc: South West, UK
Thanks, guys.

There was an "electrical" smell in the room which was when I first noticed the problem, so I'm guessing failure rather than something like voltage drift.

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#271631 - 2018-01-10 14:34 Re: 861 died... no cinema until resolved! [Re: Mark_H]
Registered: 2006-06-23
Posts: 1,684
Mark_H Offline
Knows where his towel is
Mark_H Offline
Knows where his towel is

Registered: 2006-06-23
Posts: 1,684
Loc: South West, UK
Not impressed with Meridian. Emailed on Sunday. They confirmed receipt and will action "in due course" and still waiting... Not like the old days when you could call direct and get things turned around in a few days...

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#271634 - 2018-01-10 15:36 Re: 861 died... no cinema until resolved! [Re: Mark_H]
Registered: 2009-11-10
Posts: 1,271
CMB Integrations - Bruce Offline
Meridian Partner Working on the ultimate question
CMB Integrations - Bruce Offline
Meridian Partner
Working on the ultimate question

Registered: 2009-11-10
Posts: 1,271
Loc: Lexington, South Carolina, USA
Have you tried contacting your local dealer? Meridian generally prefers that these things happen at the local level. I would assume that if you intended to do it yourself that you would have asked different questions. However, it is a very easy and economical process and may be the quickest resolution unless you opt to upgrade to the linear power supply mentioned above.


www.cmbintegrations.com

Personal System #1 Theta Digital Cassablanca 4, 218, DSP8000.2SE, DSP7200SEHC, Revel F228be, Revel B112, Monitor Audio Silver 10, ATI 200WX5 Amp, JVC RS15, Shunyata Denali 600S, Black Diamond Zero Edge screen. QNAP TS-251 3TB
Mark Levinson No515 Turntable

Crestron control and multi room audio via Meridian 258 amplifiers.
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#271635 - 2018-01-10 15:41 Re: 861 died... no cinema until resolved! [Re: Mark_H]
Registered: 2011-02-02
Posts: 2,216
Hector Offline
Senior Shouting Officer
Hector Offline
Senior Shouting Officer

Registered: 2011-02-02
Posts: 2,216
Loc: Midlands, UK
Sounds a bit like the NHS today here in the UK for those awaiting chemo.
Lack of trained staff to address customer issues? shocked
Hector


AV: Thorens TD160B, SME, ShureV15MK2, 500, 598, 861v4, DSP7200.1LR, DSP3300HC Samsung UE55, SkyHD.
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A capella to Zydeco
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#271636 - 2018-01-10 15:42 Re: 861 died... no cinema until resolved! [Re: Mark_H]
Registered: 2010-12-09
Posts: 3,297
Ratbert Offline
Hooloovoo
Ratbert Offline
Hooloovoo

Registered: 2010-12-09
Posts: 3,297
Loc: Europe
Originally Posted By Mark_H
Emailed on Sunday. They confirmed receipt and will action "in due course"
Sounds like it was an automated response?


Always learn from the mistakes of others. You can never live long enough to make them all yourself.
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#271638 - 2018-01-10 16:24 Re: 861 died... no cinema until resolved! [Re: Ratbert]
Registered: 2004-08-07
Posts: 7,420
Ian Offline
President of the Imperial Galactic Government
Ian Offline
President of the Imperial Galactic Government

Registered: 2004-08-07
Posts: 7,420
Loc: Surrey, England, UK
Meridian seem to try and clear any email backlog on Fridays.


Meridian owner since 1992
DSP5000 96/24, MC200, Prime & PSU, Focal Elear, Explorer 1 & 2, F80, 200/203 and various Sonos.
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#271641 - 2018-01-10 17:20 Re: 861 died... no cinema until resolved! [Re: Ian]
Registered: 2000-05-28
Posts: 8,671
Fiddler Offline
President of the Imperial Galactic Government
Fiddler Offline
President of the Imperial Galactic Government

Registered: 2000-05-28
Posts: 8,671
Loc: Northeastern, USA
You should consider doing the LPS upgrade while it's there.


- Fiddler (IMHO)

If you think listening to music is fun, try learning an instrument.
HT: G61RSL, 4x5K, 5.5KHC, 2xSC6000, Transporter, HD621, Philips BDP7501 4K, Tivo, 65" LG OLED 4K C6
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#271643 - 2018-01-10 17:55 Re: 861 died... no cinema until resolved! [Re: Ratbert]
Registered: 2006-06-23
Posts: 1,684
Mark_H Offline
Knows where his towel is
Mark_H Offline
Knows where his towel is

Registered: 2006-06-23
Posts: 1,684
Loc: South West, UK
I pinged them on Twitter and got a human response there. Twice in fact. But still no RMA details. Ho hum smirk

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#271644 - 2018-01-10 17:58 Re: 861 died... no cinema until resolved! [Re: CMB Integrations - Bruce]
Registered: 2006-06-23
Posts: 1,684
Mark_H Offline
Knows where his towel is
Mark_H Offline
Knows where his towel is

Registered: 2006-06-23
Posts: 1,684
Loc: South West, UK
Originally Posted By CMB Integrations - Bruce
Have you tried contacting your local dealer?
Haven't had a Meridian dealer since 2001 and have always dealt direct in the past with various insiders when I've needed support, but the barriers our now up it seems.

As I don't know for sure that it's the power supply I don't want to start digging inside myself, so will send it back to them and get the latest power supply intsalled...

No doubt they'll be in touch... sometime.

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#271669 - 2018-01-11 10:08 Re: 861 died... no cinema until resolved! [Re: Mark_H]
Registered: 2006-06-23
Posts: 1,684
Mark_H Offline
Knows where his towel is
Mark_H Offline
Knows where his towel is

Registered: 2006-06-23
Posts: 1,684
Loc: South West, UK
Chased again this morning. Support replied that the 861v4 is no longer serviced, but that they are trying to sort something out for me. Which is good, but also, yikes!

7xDSP5500 and 2xSW5500 are relying on this 861 getting fixed...

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#271671 - 2018-01-11 10:21 Re: 861 died... no cinema until resolved! [Re: Mark_H]
Registered: 2004-04-15
Posts: 12,299
VirusKiller Online content
Don't Panic
VirusKiller Online content
Don't Panic

Registered: 2004-04-15
Posts: 12,299
Loc: nr. Milton Keynes, UK
Originally Posted By Mark_H
Support replied that the 861v4 is no longer serviced
That's interesting as I just checked and the 5 year health-check warranty on mine runs out in April... wink


Roon Developer and ex-moderator of this Forum
I am #25 in the HH1 photo of fame.
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#271672 - 2018-01-11 10:24 Re: 861 died... no cinema until resolved! [Re: VirusKiller]
Registered: 2006-06-23
Posts: 1,684
Mark_H Offline
Knows where his towel is
Mark_H Offline
Knows where his towel is

Registered: 2006-06-23
Posts: 1,684
Loc: South West, UK
Perhaps I'll be getting your spare parts? :P

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#271673 - 2018-01-11 10:48 Re: 861 died... no cinema until resolved! [Re: Mark_H]
Registered: 2010-12-09
Posts: 3,297
Ratbert Offline
Hooloovoo
Ratbert Offline
Hooloovoo

Registered: 2010-12-09
Posts: 3,297
Loc: Europe
I believe it is the same PSU in the 861v6 which I am assuming is still supported?


Always learn from the mistakes of others. You can never live long enough to make them all yourself.
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#271674 - 2018-01-11 12:00 Re: 861 died... no cinema until resolved! [Re: Ratbert]
Registered: 2001-11-14
Posts: 2,139
Meridialien Offline
Senior Shouting Officer
Meridialien Offline
Senior Shouting Officer

Registered: 2001-11-14
Posts: 2,139
Loc: Ireland
It’s the same power supply alright and that upgrade is still available so maybe they’re covering themselves in case it turns out to be something else ? Maybe they would offer a discounted upgrade ? That’s probably where a good dealer comes in .

M


Mostly harmless. Comfortably numb.
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#271675 - 2018-01-11 12:05 Re: 861 died... no cinema until resolved! [Re: Meridialien]
Registered: 2010-12-09
Posts: 3,297
Ratbert Offline
Hooloovoo
Ratbert Offline
Hooloovoo

Registered: 2010-12-09
Posts: 3,297
Loc: Europe
Hi Manus

I agree, although I don’t recall hearing of 861 switch mode PSU’s failing high and damaging other boards as happened in early G series?

Russ


Always learn from the mistakes of others. You can never live long enough to make them all yourself.
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#271676 - 2018-01-11 12:19 Re: 861 died... no cinema until resolved! [Re: Mark_H]
Registered: 2004-04-15
Posts: 12,299
VirusKiller Online content
Don't Panic
VirusKiller Online content
Don't Panic

Registered: 2004-04-15
Posts: 12,299
Loc: nr. Milton Keynes, UK
Mark, I've just realized that I have my old PSU. It's yours if you want it.


Roon Developer and ex-moderator of this Forum
I am #25 in the HH1 photo of fame.
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#271677 - 2018-01-11 12:21 Re: 861 died... no cinema until resolved! [Re: Ratbert]
Registered: 2001-11-14
Posts: 2,139
Meridialien Offline
Senior Shouting Officer
Meridialien Offline
Senior Shouting Officer

Registered: 2001-11-14
Posts: 2,139
Loc: Ireland
Hi Russ
Still I would hope that they could sort something for Mark as his is an all digital M system ? It’s my biggest fear that something critical fails and I lose the entire system just like a Home Cinema in a box ! At least I would still have music :O) M


Mostly harmless. Comfortably numb.
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#271678 - 2018-01-11 12:23 Re: 861 died... no cinema until resolved! [Re: Meridialien]
Registered: 2010-12-09
Posts: 3,297
Ratbert Offline
Hooloovoo
Ratbert Offline
Hooloovoo

Registered: 2010-12-09
Posts: 3,297
Loc: Europe
I am sure they will they just don’t want it in the public domain grin


Always learn from the mistakes of others. You can never live long enough to make them all yourself.
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#271679 - 2018-01-11 13:06 Re: 861 died... no cinema until resolved! [Re: Ratbert]
Registered: 2001-11-14
Posts: 2,139
Meridialien Offline
Senior Shouting Officer
Meridialien Offline
Senior Shouting Officer

Registered: 2001-11-14
Posts: 2,139
Loc: Ireland
Trinnovian spies everywhere ! Must not let the cat ( or the roadmap) out of the bag !

~M~


Mostly harmless. Comfortably numb.
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#271680 - 2018-01-11 13:10 Re: 861 died... no cinema until resolved! [Re: Meridialien]
Registered: 2010-12-09
Posts: 3,297
Ratbert Offline
Hooloovoo
Ratbert Offline
Hooloovoo

Registered: 2010-12-09
Posts: 3,297
Loc: Europe
Originally Posted By Meridialien
Trinnovian spies everywhere !


laugh


Always learn from the mistakes of others. You can never live long enough to make them all yourself.
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