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#271222 - 2017-12-30 15:31 Media Core 200 - TouchPC not working
Registered: 2017-12-29
Posts: 5
GeoffB Offline
Harmless
GeoffB Offline
Harmless

Registered: 2017-12-29
Posts: 5
Loc: Farnborough, Hampshire, UK
I've just acquired a MC200; great piece of equipment. Having downloaded the appropriate configure/control software, I've successfully imported albums from my PC using the Control:PC app, and have played them using the Control:PC app on my Windows tablet.

However, for everyday use, I would much prefer the GUI provided by the TouchPC app, but this is where the problem is. I've installed the TouchPC app on both my desktop PC and tablet (both Windows 10). It works on the desktop (but the screen resolution is very poor), but it doesn't work on the tablet. Either it won't launch at all, or it launches but won't proceed beyond the initial black screen with the row of flashing dots.

Any advice appreciated.
Thanks.

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#271223 - 2017-12-30 15:35 Re: Media Core 200 - TouchPC not working [Re: GeoffB]
Registered: 2010-12-09
Posts: 3,166
Ratbert Offline
Hooloovoo
Ratbert Offline
Hooloovoo

Registered: 2010-12-09
Posts: 3,166
Loc: Europe
Does your PC meet the Touch PC minimum requirements?


.
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#271256 - 2017-12-30 22:23 Re: Media Core 200 - TouchPC not working [Re: Ratbert]
Registered: 2017-12-29
Posts: 5
GeoffB Offline
Harmless
GeoffB Offline
Harmless

Registered: 2017-12-29
Posts: 5
Loc: Farnborough, Hampshire, UK
Much to my surprise it's now sorted. I left the TouchPC first screen running in the background and eventually a message came up about incompatibility and the need to download an update. This I did and, eventually, TouchPC is now working in all its colourful glory. I just wish the text was larger - need magnifying glasses to read it without eyestrain. Thanks for your response. Geoff

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#271589 - 2018-01-09 17:05 Re: Media Core 200 - TouchPC not working [Re: GeoffB]
Registered: 2017-12-29
Posts: 5
GeoffB Offline
Harmless
GeoffB Offline
Harmless

Registered: 2017-12-29
Posts: 5
Loc: Farnborough, Hampshire, UK
TouchPC is beginning to annoy me. For some reason, after the latest Windows 10 update, TouchPC has stopped loading on my tablet (but still works on my desktop - go figure).

I tried to uninstall it with a view to reinstalling, but it won't let me; up comes a dialog box telling me to "please close all instances of TouchPC before continuing" but clicking OK repeatedly doesn't close the dialog box and I have to resort to Ctrl/alt/delete to bring up the Task Manger where I can close it.

I tried deleting the files in the TouchPC program folder, but there are four files it won't let me delete and, when trying, the same dialog box pops up. I tried destroying them with WinOptimizer, but, again, impossible. I should add that the MC200 was turned off during these attempts.

I do not understand what these "instances of TouchPC" can be. I've tried re-installing over the top of the existing installation but it won't let me and gives me the same persistent dialog box. So now, I can no longer control my MC200 with TouchPC (Note: Control:PC still works).

I'm pulling my hair out! Can anyone help please?

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#271593 - 2018-01-09 19:49 Re: Media Core 200 - TouchPC not working [Re: GeoffB]
Registered: 2004-08-07
Posts: 7,348
Ian Online content
President of the Imperial Galactic Government
Ian Online content
President of the Imperial Galactic Government

Registered: 2004-08-07
Posts: 7,348
Loc: Surrey, England, UK
look in task manager for any instances of something along the lines of Sooloos helper. if there are any, end the processes.


Meridian owner since 1992
DSP5000 96/24, MC200, Prime & PSU, Focal Elear, Explorer 1 & 2, F80, 200/203 and various Sonos.
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#271605 - 2018-01-09 22:06 Re: Media Core 200 - TouchPC not working [Re: Ian]
Registered: 2017-12-29
Posts: 5
GeoffB Offline
Harmless
GeoffB Offline
Harmless

Registered: 2017-12-29
Posts: 5
Loc: Farnborough, Hampshire, UK
Obviously more of a Windows problem. After enlisting Google search on how to delete undeletable files, problem solved and TouchPC reinstalled and working. Phew.

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