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#270897 - 2017-12-20 06:05 Zone disappearing
Registered: 2016-11-14
Posts: 9
Mark42 Offline
Harmless
Mark42 Offline
Harmless

Registered: 2016-11-14
Posts: 9
Loc: Sydney, NSW, Australia
As it's my first contribution to the forum, Hello Hitchhikers.
I'm a long time user of Meridian equipment, dating back to the 1990s when I personally installed the first 200 Series multiroom system in Australia.
Currently our system consists of 808v6, MC200 & a pair of non-speakerlink D8000s.
The issue is as follows :-

Using TouchPC (SurfacePro 4 Windows 10),
The system shows 2 zones '808v6' and 'MC200' and 808v6 is the current zone
Using 'Meridian Source Control' I can select and use CD, 2 attached analogue sources but when I select SLS and play tracks from the MC200 music library, I get a 'loading ' message next to the zone name then a few seconds later the zone area shows 'No zone selected Touch here to select a zone'. Only the MC200 zone is visible. The only way to see both zones is to power off and on the 808.

The 808v6 and MC200 are both on the same switch.
The switch is connect to the household router
That router has only 1 other device on the Ethernet.

I have had good support from the local Meridian specialist but the silly season is upon us and support and suggestions have dried up for the duration. But Meridian sound and functionality are far more important to me than this humbug stuff !!

I have tried :-

Changing all Meridian devices from using DHCP to static IP addresses.
I have tried 4 different switches/hubs from no-names, through TP-link to Netgear GS105
I have disconnected the internet and all non Meridian equipment from the network
I have moved the router to the listening room, connected Meridian gear and used TouchPC
I have moved router to listening room, connected Meridian gear and a laptop via Ethernet running ControlPC
Current system has Meridian gear on the Netgear switch via a 1gb port on router, interesting though, switch shows MC200 running at 1gb but 808v6 card as 100mb.
Oh yes, I've tried running the switch on a 100mb port also.

and nothing has made any difference to the issue.

Any suggestions on what I should try next ?

Cheers

Mark

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#270898 - 2017-12-20 07:10 Re: Zone disappearing [Re: Mark42]
Registered: 2006-10-06
Posts: 193
Mr_Gimlet Offline
Hitchhiker
Mr_Gimlet Offline
Hitchhiker

Registered: 2006-10-06
Posts: 193
Loc: Melbourne, Australia
Can you access the MC200 and the ID4x card directly through their IP addresses?


Main system: 861v6, HD621, Oppo 103D, DSP8000.2, DSP5200HC, DSP3200, SGR Sub
Family room: Control:15, DSP5200
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#270901 - 2017-12-20 09:06 Re: Zone disappearing [Re: Mark42]
Registered: 2006-11-08
Posts: 4,000
dpstjp Offline
Vogon Civil Servant
dpstjp Offline
Vogon Civil Servant

Registered: 2006-11-08
Posts: 4,000
Loc: London, England
Mark, welcome to the forum.

Have you tried reserving IP addresses for your M kit on the router by fixing the IP for their MAC?

Don’t worry about the 808 only showing up as a 100MBs device. I think many Sooloos endpoints were only 100MBs as specking to 1GBs was overkill on the bandwidth needed to stream music.


Sooloos, Roon, G series (with LPS upgrade), 800 series (with LPS upgrade), HD621, AC200, Prime and PS, DSPs old and new.

Purdeys, Moke, Leica, 'Blad. Only the best.
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#270902 - 2017-12-20 09:06 Re: Zone disappearing [Re: Mr_Gimlet]
Registered: 2016-11-14
Posts: 9
Mark42 Offline
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Mark42 Offline
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Registered: 2016-11-14
Posts: 9
Loc: Sydney, NSW, Australia
Thanks for reply
After zone disappears, I can still ping both MC200 & 808v6
Cannot see Audio Endpoint in Sooloos Configure


MN
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#270904 - 2017-12-20 10:05 Re: Zone disappearing [Re: dpstjp]
Registered: 2016-11-14
Posts: 9
Mark42 Offline
Harmless
Mark42 Offline
Harmless

Registered: 2016-11-14
Posts: 9
Loc: Sydney, NSW, Australia
Hello dpstjp,
Thanks for the suggestion. Have just changed router settings, no change.
Damn good thought though !!!


MN
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#270906 - 2017-12-20 10:25 Re: Zone disappearing [Re: Mark42]
Registered: 2004-08-07
Posts: 7,420
Ian Offline
President of the Imperial Galactic Government
Ian Offline
President of the Imperial Galactic Government

Registered: 2004-08-07
Posts: 7,420
Loc: Surrey, England, UK
Go into a web browser and put IP address of core followed by /debug (ie 192.168.1.30/debug or whatever is IP address of your MC200)

That will tell you what the MC200 core thinks is connected to it.

Everything you have wired sounds correct - sounds like you have an intermittent cable or hardware fault with ID4x.

If you have 808 and MC200 with static IPs (not preallocated DCHP addresses that many call static) on same subnet, you should will only need | MC200 - switch - 808 - Amp/DSP | to listen to audio on 808 that is stored on the MC200 - you will need to pre-prepare the playlist queue for 808 zone so that your audio control is simply via 808.


Meridian owner since 1992
DSP5000 96/24, MC200, Prime & PSU, Focal Elear, Explorer 1 & 2, F80, 200/203 and various Sonos.
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#270909 - 2017-12-20 12:56 Re: Zone disappearing [Re: Mark42]
Registered: 2009-11-10
Posts: 1,271
CMB Integrations - Bruce Online content
Meridian Partner Working on the ultimate question
CMB Integrations - Bruce Online content
Meridian Partner
Working on the ultimate question

Registered: 2009-11-10
Posts: 1,271
Loc: Lexington, South Carolina, USA
Is the MC200 connected to the 808 in any way other than ethernet?


www.cmbintegrations.com

Personal System #1 Theta Digital Cassablanca 4, 218, DSP8000.2SE, DSP7200SEHC, Revel F228be, Revel B112, Monitor Audio Silver 10, ATI 200WX5 Amp, JVC RS15, Shunyata Denali 600S, Black Diamond Zero Edge screen. QNAP TS-251 3TB
Mark Levinson No515 Turntable

Crestron control and multi room audio via Meridian 258 amplifiers.
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#270930 - 2017-12-21 06:46 Re: Zone disappearing [Re: Ian]
Registered: 2016-11-14
Posts: 9
Mark42 Offline
Harmless
Mark42 Offline
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Registered: 2016-11-14
Posts: 9
Loc: Sydney, NSW, Australia
Hello Ian

Many thanks for your reply and advice

/debug shows both zones until I generate the issue above then /debug shows only MC200 (808v6 & ID41 and audioendpoint details don't show in Devices section of /debug report also)

What's significance of 'is slave' as this reads No for both MC200 & 808v6 before issue ?

Anything else I should look for on the report ?

Mark


MN
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#270931 - 2017-12-21 06:48 Re: Zone disappearing [Re: CMB Integrations - Bruce]
Registered: 2016-11-14
Posts: 9
Mark42 Offline
Harmless
Mark42 Offline
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Registered: 2016-11-14
Posts: 9
Loc: Sydney, NSW, Australia
Hello Bruce

No, the MC200 & 808 both use only Ethernet cables to connect to switch and everything else

Mark


MN
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#270933 - 2017-12-21 07:58 Re: Zone disappearing [Re: Mark42]
Registered: 2004-08-07
Posts: 7,420
Ian Offline
President of the Imperial Galactic Government
Ian Offline
President of the Imperial Galactic Government

Registered: 2004-08-07
Posts: 7,420
Loc: Surrey, England, UK
Cant remember seeing the slave reference so cannot answer that.

It looks to me that ev rything is configured correctly and something physical is wrong - i suspect an issue inside 808 - maybe others can chip in with ID4x reset procedures or other possible faults like card integrity.

I soukd double check all cables, plugs and sockets between switch and ID4x on offchance that its something simple - try blowing in the sockets and if not tried, change network cable and brand of cable. If it was MC200 you probably would have lost the debug screen.

Hopefully it will be simple cable or ID4x reset or seating issue.


Meridian owner since 1992
DSP5000 96/24, MC200, Prime & PSU, Focal Elear, Explorer 1 & 2, F80, 200/203 and various Sonos.
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#270946 - 2017-12-21 18:35 Re: Zone disappearing [Re: Ian]
Registered: 2016-11-14
Posts: 9
Mark42 Offline
Harmless
Mark42 Offline
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Registered: 2016-11-14
Posts: 9
Loc: Sydney, NSW, Australia
Hello Ian

I forgot too mention in the original post that I'd replaced all cables early on in this saga.
Thanks
Mark


MN
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#270949 - 2017-12-21 19:20 Re: Zone disappearing [Re: Mark42]
Registered: 2001-05-23
Posts: 2,709
Gianni Online content
Great Green Arkleseizure
Gianni Online content
Great Green Arkleseizure

Registered: 2001-05-23
Posts: 2,709
Loc: North London, United Kingdom
Have you reinstalled Touch:PC?


Wonderful perfect quadraphonic sound with distortion levels so low as to make a brave man weep smile
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#270994 - 2017-12-23 03:54 Re: Zone disappearing [Re: Gianni]
Registered: 2016-11-14
Posts: 9
Mark42 Offline
Harmless
Mark42 Offline
Harmless

Registered: 2016-11-14
Posts: 9
Loc: Sydney, NSW, Australia
Problem occurs both with TouchPC and ControlPC .
At one stage I uninstalled ControlPC and re-installed, no difference, ergo me thinks it would be fruitless to uninstall & reinstall TouchPC

Thanks anyway


MN
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#270998 - 2017-12-23 09:10 Re: Zone disappearing [Re: Ian]
Registered: 2016-11-14
Posts: 9
Mark42 Offline
Harmless
Mark42 Offline
Harmless

Registered: 2016-11-14
Posts: 9
Loc: Sydney, NSW, Australia
Hello Ian

Have discovered some things you may be interested in.

1 Turning off power on 808v6 does not reset ID41
2 Removing power cable on 808v6 does not reset ID41
3 Have 808v6 in standby and press & hold 'repeat' key on front panel until 'Audio endpoint reset' appears on display ... ID41 is then reset.
4 TouchPC for the first time (for me anyway) allows me to set a Master zone (808v6)
5 /debug as you explained above now shows MC200 'is slave' Yes , 808v6 shows 'is slave' No.

Tested issue

Not resolved.

Manually 're-typed' 808v6 from front panel (type = 1 and ir = controller)

Issue resolved.

However, manually typing clears any configuration changes already set.

So back to MConfig, add MC200 and original issue reappears, I'm now going through every setting on adding MC200 to see what causes problem.

Getting there

Mark


MN
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#270999 - 2017-12-23 10:36 Re: Zone disappearing [Re: Mark42]
Registered: 2009-11-10
Posts: 1,271
CMB Integrations - Bruce Online content
Meridian Partner Working on the ultimate question
CMB Integrations - Bruce Online content
Meridian Partner
Working on the ultimate question

Registered: 2009-11-10
Posts: 1,271
Loc: Lexington, South Carolina, USA
You said the MC200 was only connected via ethernet. That said, why would you be adding the MC200 in mconfig? There lies the problem, you have two Sooloos sources in the same mconfig and one is cancelling the other out. I would bet that after everything is reset, and the ID41 is showing up, the ID41 disappears right after it is selected as a zone. I have seen this before.


www.cmbintegrations.com

Personal System #1 Theta Digital Cassablanca 4, 218, DSP8000.2SE, DSP7200SEHC, Revel F228be, Revel B112, Monitor Audio Silver 10, ATI 200WX5 Amp, JVC RS15, Shunyata Denali 600S, Black Diamond Zero Edge screen. QNAP TS-251 3TB
Mark Levinson No515 Turntable

Crestron control and multi room audio via Meridian 258 amplifiers.
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#271002 - 2017-12-23 11:41 Re: Zone disappearing [Re: CMB Integrations - Bruce]
Registered: 2016-11-14
Posts: 9
Mark42 Offline
Harmless
Mark42 Offline
Harmless

Registered: 2016-11-14
Posts: 9
Loc: Sydney, NSW, Australia
My mistake, Bruce, MC200 still connected via digital coax to D2 on 808v6, which is why I used MConfig to configure.
I'm adding 1 analogue input at a time, saving msl file as I go so I can restore latest setup if needed. I use MSR to control other devices so the source keys have to be disabled on 808. So far though all works fine without adding MC200 via MConfig.


MN
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#271003 - 2017-12-23 11:51 Re: Zone disappearing [Re: Mark42]
Registered: 2010-12-09
Posts: 3,297
Ratbert Offline
Hooloovoo
Ratbert Offline
Hooloovoo

Registered: 2010-12-09
Posts: 3,297
Loc: Europe
So you are not using the ID41 on the 808v6?


Always learn from the mistakes of others. You can never live long enough to make them all yourself.
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