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#269866 - 2017-11-14 19:26 Re: DSP2 Error [Re: Ratbert]
Registered: 2009-11-10
Posts: 1,052
CMB Integrations - Bruce Offline
Meridian Partner Pan-dimensional being
CMB Integrations - Bruce Offline
Meridian Partner
Pan-dimensional being

Registered: 2009-11-10
Posts: 1,052
Loc: Lexington, South Carolina, USA
It may be that they are suggesting that a dealer may be sitting on a nice condition trade in or some NOS.


www.cmbintegrations.com

Personal System #1 Theta Digital Cassablanca 4, 818v3, 218, DSP8000.2SE, DSP7200SEHC, Boston Acoustics Lynnfield 500L series 2, Monitor Audio Silver 10, ATI 200WX5 Amp, JVC RS15, Black Diamond Zero Edge screen. QNAP TS-251 3TB
Personal System #2 F80.

Crestron control and multi room audio via Meridian 258 amplifiers.
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#269867 - 2017-11-14 20:12 Re: DSP2 Error [Re: CMB Integrations - Bruce]
Registered: 2003-10-04
Posts: 1,846
spinaltap Offline
Knows where his towel is
spinaltap Offline
Knows where his towel is

Registered: 2003-10-04
Posts: 1,846
Loc: Bournville, UK
There is a much, much bigger issue here.

Let’s say you bought a pair of DSP8000SE’s today at £/$/€43,000. Tomorrow, it just so happens that Meridian ceases their production.

If we take Meridian’s attitude at face value, any individual component, or set of its components, can become obsolete - which could easily render the whole product as scrap within their own 5 year guarantee period.

Regardless of your annual income, can anyone risk buying any high-value product such as this example without any concern that it can easily be reduced to nothing more than scrap/firewood.

Would you buy a car on that basis? No, you wouldn’t.

If there is any ‘value’ to be sought in the Meridian brand they would stockpile a range of component boards relative to the number of whole units originally manufactured. However, I suspect that such a small company as Meridian are cannot afford to do this. My response is they cannot afford not to. Their brand reputation is otherwise at stake.

When there is no other repair option in the UK, Meridian ought to ensure owners (of whatever income level) have proper recourse to have their products repaired - or a ‘scrappage’ discount on their replacement.


My Mac can go all the way to XI

Meridian owner since 1994 - Mac user since 1988.
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#269870 - 2017-11-14 20:30 Re: DSP2 Error [Re: spinaltap]
Registered: 2004-12-09
Posts: 6,070
ChrisLayerUK Offline
President of the Imperial Galactic Government
ChrisLayerUK Offline
President of the Imperial Galactic Government

Registered: 2004-12-09
Posts: 6,070
Loc: Colchester, Essex, UK
Very well said, I was bitterly disappointed my F80 could not be repaired and they couldn’t or wouldn’t outsource such work to a reputable repairer whom they could support with data etc. I am happy to pay for a repair.

This is enough to stop me buying another as why would I buy a product that cannot be fixed? Second hand values of an F80 is zero as far as I am concerned which should bother owners wishing to sell. So much for an investment in quality equipment.

I’m not sure if they realise how much this situation can hurt a brand at the grass roots level because you do second guess your next purchase.

Chris


No 18 in the Hall of fame smile I have simple tastes; I am content to settle for the best: GIK monster bass panels, rear wall.
MC200 500GB, QNAP TVS 471i3. Roon into 2 MS200's. Explorer 2. Bluesound Pulse 2 and Mini. 596 v1.89.2, 518, G61R, M60.2 Rosewood, M33C, M33 Rears, M1500 Sub, Foxsat HD, Sony Blu Ray, Pioneer 5090, 2 Chromecast's for LRB videos.
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#269871 - 2017-11-14 20:58 Re: DSP2 Error [Re: ChrisLayerUK]
Registered: 2009-11-10
Posts: 1,052
CMB Integrations - Bruce Offline
Meridian Partner Pan-dimensional being
CMB Integrations - Bruce Offline
Meridian Partner
Pan-dimensional being

Registered: 2009-11-10
Posts: 1,052
Loc: Lexington, South Carolina, USA
Guys, I feel you. But, where does one reasonably draw the line? 5, 10, 15, 20 years? I am not arguing here I am only trying to find out just how long you feel an manufacturer should be obligated to be able to repair any of their equipment? And how does price paid and income level play in here?


www.cmbintegrations.com

Personal System #1 Theta Digital Cassablanca 4, 818v3, 218, DSP8000.2SE, DSP7200SEHC, Boston Acoustics Lynnfield 500L series 2, Monitor Audio Silver 10, ATI 200WX5 Amp, JVC RS15, Black Diamond Zero Edge screen. QNAP TS-251 3TB
Personal System #2 F80.

Crestron control and multi room audio via Meridian 258 amplifiers.
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#269873 - 2017-11-14 21:14 Re: DSP2 Error [Re: CMB Integrations - Bruce]
Registered: 2004-12-09
Posts: 6,070
ChrisLayerUK Offline
President of the Imperial Galactic Government
ChrisLayerUK Offline
President of the Imperial Galactic Government

Registered: 2004-12-09
Posts: 6,070
Loc: Colchester, Essex, UK
I appreciate the dilemma but it looks like this issue hasn’t been properly considered at all and there is no strategy in place given the price of the units for ordinary people.

I think an approved outsourced repair operation would be a good thing even though not everything could be guaranteed to be fixable. But at least it gives one a second chance.

As it is, it’s a case of tough luck, sorry. Come try something else. Errr no thanks....


No 18 in the Hall of fame smile I have simple tastes; I am content to settle for the best: GIK monster bass panels, rear wall.
MC200 500GB, QNAP TVS 471i3. Roon into 2 MS200's. Explorer 2. Bluesound Pulse 2 and Mini. 596 v1.89.2, 518, G61R, M60.2 Rosewood, M33C, M33 Rears, M1500 Sub, Foxsat HD, Sony Blu Ray, Pioneer 5090, 2 Chromecast's for LRB videos.
Edited by ChrisLayerUK; 2017-11-15 08:28.
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#269875 - 2017-11-14 21:38 Re: DSP2 Error [Re: ChrisLayerUK]
Registered: 2009-11-10
Posts: 1,052
CMB Integrations - Bruce Offline
Meridian Partner Pan-dimensional being
CMB Integrations - Bruce Offline
Meridian Partner
Pan-dimensional being

Registered: 2009-11-10
Posts: 1,052
Loc: Lexington, South Carolina, USA
Trust me, I understand. I have taken many of Runco and Pioneer Elite displays to the graveyard when they could no longer be repaired. Or the time when a Pioneer Elite projection TV could no longer be repaired and we had to take the sawsall to it to get is out of the house.


www.cmbintegrations.com

Personal System #1 Theta Digital Cassablanca 4, 818v3, 218, DSP8000.2SE, DSP7200SEHC, Boston Acoustics Lynnfield 500L series 2, Monitor Audio Silver 10, ATI 200WX5 Amp, JVC RS15, Black Diamond Zero Edge screen. QNAP TS-251 3TB
Personal System #2 F80.

Crestron control and multi room audio via Meridian 258 amplifiers.
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#269876 - 2017-11-15 08:12 Re: DSP2 Error [Re: spinaltap]
Registered: 2012-02-07
Posts: 449
Neil H Offline
Paranoid android
Neil H Offline
Paranoid android

Registered: 2012-02-07
Posts: 449
Loc: Riyadh, Saudi Arabia
I'm sure they would repair it during the duration of the guarantee period.

Neil


MC200, MS200, Oppo 93VL, G61RSL, Revivers, DSP5000.2, DSP5000C.2, DSP3100.

MS200, F80.
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#269877 - 2017-11-15 08:18 Re: DSP2 Error [Re: CMB Integrations - Bruce]
Registered: 2004-04-15
Posts: 12,164
VirusKiller Offline
Don't Panic
VirusKiller Offline
Don't Panic

Registered: 2004-04-15
Posts: 12,164
Loc: nr. Milton Keynes, UK
Bryston offers a 20 year warranty. Yes it's a lot, but I think that it's commensurate with the cost of the equipment.

I am very concerned that Meridian has apparently "de-stocked" a lot of it's old parts inventory recently.


Roon Developer and ex-moderator of this Forum
I am #25 in the HH1 photo of fame.
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#269878 - 2017-11-15 08:44 Re: DSP2 Error [Re: VirusKiller]
Registered: 2004-04-23
Posts: 2,339
Cliff. Offline
Senior Shouting Officer
Cliff. Offline
Senior Shouting Officer

Registered: 2004-04-23
Posts: 2,339
Loc: South Wiltshire, UK
I believe it’s only 5 years on Bryston’s ‘digital’ products (and 20 years is on their analogue stuff - amps etc). However, I know they are very good at long term support for all their stuff as are Naim).


Main system - Sources (Kodi-HTPC, FireTV, Sat) into Trinnov Altitude32(+Roon), Amplitude8 amp & Vivid Audio (Giya G3, V1.5) speakers. Others: F80 + Raspberry Pi and other Pi systems.
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#269879 - 2017-11-15 08:46 Re: DSP2 Error [Re: Cliff.]
Registered: 2004-04-15
Posts: 12,164
VirusKiller Offline
Don't Panic
VirusKiller Offline
Don't Panic

Registered: 2004-04-15
Posts: 12,164
Loc: nr. Milton Keynes, UK
As Meridian used to be... Perhaps therein lies the problem?


Roon Developer and ex-moderator of this Forum
I am #25 in the HH1 photo of fame.
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#269880 - 2017-11-15 10:53 Re: DSP2 Error [Re: Neil H]
Registered: 2003-10-04
Posts: 1,846
spinaltap Offline
Knows where his towel is
spinaltap Offline
Knows where his towel is

Registered: 2003-10-04
Posts: 1,846
Loc: Bournville, UK
Originally Posted By Neil H
I'm sure they would repair it during the duration of the guarantee period.

If the component(s) required become obsolete during the warranty period, they couldn’t repair it.

Once, my 6 year-old 506 laser assembly failed. The component required was obsolete. My 506 was rendered scrap. The solution? Meridian asked me to pay the price difference for a newer version of the 506 (that had a different laser assembly component).

That was the customer-centred Meridian of old. Unfortunately, today’s Meridian is organisation-centred.


My Mac can go all the way to XI

Meridian owner since 1994 - Mac user since 1988.
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#269881 - 2017-11-15 11:09 Re: DSP2 Error [Re: VirusKiller]
Registered: 2004-01-04
Posts: 1,758
gIzzE Offline
Knows where his towel is
gIzzE Offline
Knows where his towel is

Registered: 2004-01-04
Posts: 1,758
Loc: Norwich, UK
Car manufacturers have to keep parts for 10 years from the end of production, same with white goods manufacturers and boiler makers.

I would argue that when buying HiFi that often costs more than a boiler, in fact always costs more than a boiler and often costs more than a car, 10 years after the end of production should be their aim.

We used to distribute a back up system for Nintendo systems, that was a well dodgy product coming out of Hong Kong, and even with that we had to take, and keep in stock, 5 main boards, 5 PSU boards and 5 PSUs for every 240 units we purchased.
I still have spares now, I sorted someone out a repair for their Dr. V64 'copying' system only last year, that is some 20 years after they bought it.

I have had some excellent experience with Meridian though, well on earlier kit, the 500 series.

However, I bought a pair of run out DSP5200s and there was a fault with one of them, Meridian would not authorise a return so I could swap with a pair of ex demo SpeakerLink 5200s, which really annoyed me, as I could have just asked for a full refund with them being faulty and just bought the SpeakerLink ones. They ended up with my brand new speakers for around 5 weeks. And at the time I was using a Panasonic commercial plasma with no speakers, so I had no sound on my TV.

I used it as an excuse to buy an F80 so I could at least watch TV. Mind you, that started playing up too after a year a so, would not react to any controls for 15 minutes when first turned on sometimes, they couldn't be repaired.

But I like the gear so keep buying it.


No Darling, I've had it months!
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