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#269552 - 2017-11-07 09:34 DSP2 Error
Registered: 2003-10-04
Posts: 1,846
spinaltap Offline
Knows where his towel is
spinaltap Offline
Knows where his towel is

Registered: 2003-10-04
Posts: 1,846
Loc: Bournville, UK
My G95 has recently started to show ‘DSP2 Error’ on start-up. Nothing else is selectable.

Suggestions?


My Mac can go all the way to XI

Meridian owner since 1994 - Mac user since 1988.
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#269553 - 2017-11-07 09:39 Re: DSP2 Error [Re: spinaltap]
Registered: 2010-12-09
Posts: 3,072
Ratbert Offline
Hooloovoo
Ratbert Offline
Hooloovoo

Registered: 2010-12-09
Posts: 3,072
Loc: Europe
A google search of the forum found this not quite the same but may give some good pointers towards your issue?


.
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#269672 - 2017-11-10 13:09 Re: DSP2 Error [Re: Ratbert]
Registered: 2003-10-04
Posts: 1,846
spinaltap Offline
Knows where his towel is
spinaltap Offline
Knows where his towel is

Registered: 2003-10-04
Posts: 1,846
Loc: Bournville, UK
After a week of trying to get a response out of the Mothership, their eventual response to this issue is...

Quote:
We’ve seen this “DSP2 error” here on a handful of occasions and heard of it happening in the field a few times. As far as we’re aware, all of these have stemmed from hardware failures. Most commonly, it is the main processor board which is faulty, but our Production team say that they've also seen it produced by a faulty "C" board (that's the pre-amp board). Our experience is that uploading firmware does not cure the problem, but there have been unsubstantiated reports where this has supposed to have rectified it.

Given the unavailability of both of the boards in question, we know this is likely to be very frustrating news. We are sorry that we do not have any other options available to provide a solution.

frown


My Mac can go all the way to XI

Meridian owner since 1994 - Mac user since 1988.
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#269675 - 2017-11-10 13:41 Re: DSP2 Error [Re: spinaltap]
Registered: 2005-10-22
Posts: 138
Curly Offline
Hitchhiker
Curly Offline
Hitchhiker

Registered: 2005-10-22
Posts: 138
Loc: West Midlands, UK
I would suspect it's the same issue. I don't think the G91,G92 or G95 were very different from each other.

Mine was fixed by Chris at Meridian Repair Shop. Shame he's still not offering that service.

Paul


Current Mismash of components :
1) TV System Living Room
2) Media Streaming Kitchen
3) Cinema System
4) Media Streaming Room 2
5) Other stuff in the post...
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#269682 - 2017-11-10 13:58 Re: DSP2 Error [Re: spinaltap]
Registered: 2011-02-02
Posts: 2,098
Hector Offline
Knows where his towel is
Hector Offline
Knows where his towel is

Registered: 2011-02-02
Posts: 2,098
Loc: Midlands, UK
Originally Posted By spinaltap
After a week of trying to get a response out of the Mothership, their eventual response to this issue is...

Quote:
We’ve seen this “DSP2 error” here on a handful of occasions and heard of it happening in the field a few times. As far as we’re aware, all of these have stemmed from hardware failures. Most commonly, it is the main processor board which is faulty, but our Production team say that they've also seen it produced by a faulty "C" board (that's the pre-amp board). Our experience is that uploading firmware does not cure the problem, but there have been unsubstantiated reports where this has supposed to have rectified it.

Given the unavailability of both of the boards in question, we know this is likely to be very frustrating news. We are sorry that we do not have any other options available to provide a solution.

frown

Oh Dear!
Seems like an abdication to me. M are not able or willing to support you. We know they have the knowledge and capability, however current strategy appears to be to sell, not maintain existing customers equipment ....

Another opportunity missed as after sales service is fundamental to future sales.

Legacy Customer Hector


AV: Thorens TD160B, SME, ShureV15MK2, 500, 598, 861v4, DSP7200.1LR, DSP3300HC Samsung UE55, SkyHD.
DINING: MS600, AC200, DSP5200SLLR.
STUDY 504, SB Touch, 2x MD600, C15, 808.6, 5200SE, Mac & PC, Explorer v1, Prime+PS Grado GS1000i
HORIZONTAL: M80, MS200, Red Rose Spirit + Sonus Faber Toys
A capella to Zydeco
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#269692 - 2017-11-10 16:24 Re: DSP2 Error [Re: Hector]
Registered: 2004-12-09
Posts: 6,070
ChrisLayerUK Offline
President of the Imperial Galactic Government
ChrisLayerUK Offline
President of the Imperial Galactic Government

Registered: 2004-12-09
Posts: 6,070
Loc: Colchester, Essex, UK
The same thing stops me buying another F80 as they cannot be repaired.


No 18 in the Hall of fame smile I have simple tastes; I am content to settle for the best: GIK monster bass panels, rear wall.
MC200 500GB, QNAP TVS 471i3. Roon into 2 MS200's. Explorer 2. Bluesound Pulse 2 and Mini. 596 v1.89.2, 518, G61R, M60.2 Rosewood, M33C, M33 Rears, M1500 Sub, Foxsat HD, Sony Blu Ray, Pioneer 5090, 2 Chromecast's for LRB videos.
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#269784 - 2017-11-13 13:31 Re: DSP2 Error [Re: ChrisLayerUK]
Registered: 2003-10-04
Posts: 1,846
spinaltap Offline
Knows where his towel is
spinaltap Offline
Knows where his towel is

Registered: 2003-10-04
Posts: 1,846
Loc: Bournville, UK
I’ve been reading a Bob Stuart interview from 2012 (Huff Post), in which he claimed that new Meridian “speakers will be working perfectly in 25 years’ time”.

Given my recent experience, if Meridian cannot be relied on for product support after only 10 years of ownership then such a claim is disingenuous.

Over the weekend I’ve been doing some real soul searching on buying new kit. I’m heading into retirement, and simply won’t have the funds to buy new again if Meridian cannot be relied on at all to support their product in future (and that no-one else is available to repair their product).


My Mac can go all the way to XI

Meridian owner since 1994 - Mac user since 1988.
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#269822 - 2017-11-14 09:40 Re: DSP2 Error [Re: spinaltap]
Registered: 2002-08-28
Posts: 4,231
Mr Meridian Offline
President of the Imperial Galactic Government
Mr Meridian Offline
President of the Imperial Galactic Government

Registered: 2002-08-28
Posts: 4,231
Loc: Perthshire, Scotland
I think there's quite a difference in reliability between DSPs (and 500 series with LPS) and subsequent G series units. So his comment about DSPs may be reasonable. Although Fiddler's recent findings suggest maintenance might be a good idea...

Cheers

George

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#269842 - 2017-11-14 16:23 Re: DSP2 Error [Re: Mr Meridian]
Registered: 2003-10-04
Posts: 1,846
spinaltap Offline
Knows where his towel is
spinaltap Offline
Knows where his towel is

Registered: 2003-10-04
Posts: 1,846
Loc: Bournville, UK
...an additional (albeit unexpected) communication from Rayner Sheridan (Director of Brand & Product Strategy) at Meridian...
Quote:
Unfortunately on this occasion it is not possible to undertake a repair on your Meridian product.

As a manufacturer of high performance consumer electronics we endeavour to offer repair / service options on all of our products for as long as possible. However there are factors that are beyond our control, such as component obsolescence, which mean that we are unable to offer repairs. Unfortunately your G95 falls into this category.

If you would like to purchase a replacement for your G95 then I would recommend that you speak to an authorised Meridian dealer, the details of which can be found on our website.


My Mac can go all the way to XI

Meridian owner since 1994 - Mac user since 1988.
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#269844 - 2017-11-14 16:28 Re: DSP2 Error [Re: spinaltap]
Registered: 2010-12-09
Posts: 3,072
Ratbert Offline
Hooloovoo
Ratbert Offline
Hooloovoo

Registered: 2010-12-09
Posts: 3,072
Loc: Europe
Any idea which replacement product he suggests?


.
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#269854 - 2017-11-14 17:30 Re: DSP2 Error [Re: spinaltap]
Registered: 2004-01-20
Posts: 658
Chris G Offline
Paranoid android
Chris G Offline
Paranoid android

Registered: 2004-01-20
Posts: 658
Loc: Newbury, UK
That absolutely staggers me. I could understand if you were talking about a 5xx series product. But the G95 is barely 10 years old, yours is probably younger than that. I'd be very upset if I received that email from M.


Chris
 Living Room: 561M | 2xDSP3100
     AV Room: G61R | 4xDSP5000 | D5KC | USC15 - iNuke 6000DSP | 3xEarthquake MQB-1
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#269865 - 2017-11-14 19:10 Re: DSP2 Error [Re: Ratbert]
Registered: 2011-02-02
Posts: 2,098
Hector Offline
Knows where his towel is
Hector Offline
Knows where his towel is

Registered: 2011-02-02
Posts: 2,098
Loc: Midlands, UK
Originally Posted By Ratbert
Any idea which replacement product he suggests?


I made a cursory check but I could not find a comparable M replacement. However I am non technical!, so could be wrong.

Hector


AV: Thorens TD160B, SME, ShureV15MK2, 500, 598, 861v4, DSP7200.1LR, DSP3300HC Samsung UE55, SkyHD.
DINING: MS600, AC200, DSP5200SLLR.
STUDY 504, SB Touch, 2x MD600, C15, 808.6, 5200SE, Mac & PC, Explorer v1, Prime+PS Grado GS1000i
HORIZONTAL: M80, MS200, Red Rose Spirit + Sonus Faber Toys
A capella to Zydeco
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#269866 - 2017-11-14 19:26 Re: DSP2 Error [Re: Ratbert]
Registered: 2009-11-10
Posts: 1,052
CMB Integrations - Bruce Offline
Meridian Partner Pan-dimensional being
CMB Integrations - Bruce Offline
Meridian Partner
Pan-dimensional being

Registered: 2009-11-10
Posts: 1,052
Loc: Lexington, South Carolina, USA
It may be that they are suggesting that a dealer may be sitting on a nice condition trade in or some NOS.


www.cmbintegrations.com

Personal System #1 Theta Digital Cassablanca 4, 818v3, 218, DSP8000.2SE, DSP7200SEHC, Boston Acoustics Lynnfield 500L series 2, Monitor Audio Silver 10, ATI 200WX5 Amp, JVC RS15, Black Diamond Zero Edge screen. QNAP TS-251 3TB
Personal System #2 F80.

Crestron control and multi room audio via Meridian 258 amplifiers.
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#269867 - 2017-11-14 20:12 Re: DSP2 Error [Re: CMB Integrations - Bruce]
Registered: 2003-10-04
Posts: 1,846
spinaltap Offline
Knows where his towel is
spinaltap Offline
Knows where his towel is

Registered: 2003-10-04
Posts: 1,846
Loc: Bournville, UK
There is a much, much bigger issue here.

Let’s say you bought a pair of DSP8000SE’s today at £/$/€43,000. Tomorrow, it just so happens that Meridian ceases their production.

If we take Meridian’s attitude at face value, any individual component, or set of its components, can become obsolete - which could easily render the whole product as scrap within their own 5 year guarantee period.

Regardless of your annual income, can anyone risk buying any high-value product such as this example without any concern that it can easily be reduced to nothing more than scrap/firewood.

Would you buy a car on that basis? No, you wouldn’t.

If there is any ‘value’ to be sought in the Meridian brand they would stockpile a range of component boards relative to the number of whole units originally manufactured. However, I suspect that such a small company as Meridian are cannot afford to do this. My response is they cannot afford not to. Their brand reputation is otherwise at stake.

When there is no other repair option in the UK, Meridian ought to ensure owners (of whatever income level) have proper recourse to have their products repaired - or a ‘scrappage’ discount on their replacement.


My Mac can go all the way to XI

Meridian owner since 1994 - Mac user since 1988.
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#269870 - 2017-11-14 20:30 Re: DSP2 Error [Re: spinaltap]
Registered: 2004-12-09
Posts: 6,070
ChrisLayerUK Offline
President of the Imperial Galactic Government
ChrisLayerUK Offline
President of the Imperial Galactic Government

Registered: 2004-12-09
Posts: 6,070
Loc: Colchester, Essex, UK
Very well said, I was bitterly disappointed my F80 could not be repaired and they couldn’t or wouldn’t outsource such work to a reputable repairer whom they could support with data etc. I am happy to pay for a repair.

This is enough to stop me buying another as why would I buy a product that cannot be fixed? Second hand values of an F80 is zero as far as I am concerned which should bother owners wishing to sell. So much for an investment in quality equipment.

I’m not sure if they realise how much this situation can hurt a brand at the grass roots level because you do second guess your next purchase.

Chris


No 18 in the Hall of fame smile I have simple tastes; I am content to settle for the best: GIK monster bass panels, rear wall.
MC200 500GB, QNAP TVS 471i3. Roon into 2 MS200's. Explorer 2. Bluesound Pulse 2 and Mini. 596 v1.89.2, 518, G61R, M60.2 Rosewood, M33C, M33 Rears, M1500 Sub, Foxsat HD, Sony Blu Ray, Pioneer 5090, 2 Chromecast's for LRB videos.
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#269871 - 2017-11-14 20:58 Re: DSP2 Error [Re: ChrisLayerUK]
Registered: 2009-11-10
Posts: 1,052
CMB Integrations - Bruce Offline
Meridian Partner Pan-dimensional being
CMB Integrations - Bruce Offline
Meridian Partner
Pan-dimensional being

Registered: 2009-11-10
Posts: 1,052
Loc: Lexington, South Carolina, USA
Guys, I feel you. But, where does one reasonably draw the line? 5, 10, 15, 20 years? I am not arguing here I am only trying to find out just how long you feel an manufacturer should be obligated to be able to repair any of their equipment? And how does price paid and income level play in here?


www.cmbintegrations.com

Personal System #1 Theta Digital Cassablanca 4, 818v3, 218, DSP8000.2SE, DSP7200SEHC, Boston Acoustics Lynnfield 500L series 2, Monitor Audio Silver 10, ATI 200WX5 Amp, JVC RS15, Black Diamond Zero Edge screen. QNAP TS-251 3TB
Personal System #2 F80.

Crestron control and multi room audio via Meridian 258 amplifiers.
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#269873 - 2017-11-14 21:14 Re: DSP2 Error [Re: CMB Integrations - Bruce]
Registered: 2004-12-09
Posts: 6,070
ChrisLayerUK Offline
President of the Imperial Galactic Government
ChrisLayerUK Offline
President of the Imperial Galactic Government

Registered: 2004-12-09
Posts: 6,070
Loc: Colchester, Essex, UK
I appreciate the dilemma but it looks like this issue hasn’t been properly considered at all and there is no strategy in place given the price of the units for ordinary people.

I think an approved outsourced repair operation would be a good thing even though not everything could be guaranteed to be fixable. But at least it gives one a second chance.

As it is, it’s a case of tough luck, sorry. Come try something else. Errr no thanks....


No 18 in the Hall of fame smile I have simple tastes; I am content to settle for the best: GIK monster bass panels, rear wall.
MC200 500GB, QNAP TVS 471i3. Roon into 2 MS200's. Explorer 2. Bluesound Pulse 2 and Mini. 596 v1.89.2, 518, G61R, M60.2 Rosewood, M33C, M33 Rears, M1500 Sub, Foxsat HD, Sony Blu Ray, Pioneer 5090, 2 Chromecast's for LRB videos.
Edited by ChrisLayerUK; 2017-11-15 08:28.
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#269875 - 2017-11-14 21:38 Re: DSP2 Error [Re: ChrisLayerUK]
Registered: 2009-11-10
Posts: 1,052
CMB Integrations - Bruce Offline
Meridian Partner Pan-dimensional being
CMB Integrations - Bruce Offline
Meridian Partner
Pan-dimensional being

Registered: 2009-11-10
Posts: 1,052
Loc: Lexington, South Carolina, USA
Trust me, I understand. I have taken many of Runco and Pioneer Elite displays to the graveyard when they could no longer be repaired. Or the time when a Pioneer Elite projection TV could no longer be repaired and we had to take the sawsall to it to get is out of the house.


www.cmbintegrations.com

Personal System #1 Theta Digital Cassablanca 4, 818v3, 218, DSP8000.2SE, DSP7200SEHC, Boston Acoustics Lynnfield 500L series 2, Monitor Audio Silver 10, ATI 200WX5 Amp, JVC RS15, Black Diamond Zero Edge screen. QNAP TS-251 3TB
Personal System #2 F80.

Crestron control and multi room audio via Meridian 258 amplifiers.
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#269876 - 2017-11-15 08:12 Re: DSP2 Error [Re: spinaltap]
Registered: 2012-02-07
Posts: 449
Neil H Offline
Paranoid android
Neil H Offline
Paranoid android

Registered: 2012-02-07
Posts: 449
Loc: Riyadh, Saudi Arabia
I'm sure they would repair it during the duration of the guarantee period.

Neil


MC200, MS200, Oppo 93VL, G61RSL, Revivers, DSP5000.2, DSP5000C.2, DSP3100.

MS200, F80.
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#269877 - 2017-11-15 08:18 Re: DSP2 Error [Re: CMB Integrations - Bruce]
Registered: 2004-04-15
Posts: 12,164
VirusKiller Offline
Don't Panic
VirusKiller Offline
Don't Panic

Registered: 2004-04-15
Posts: 12,164
Loc: nr. Milton Keynes, UK
Bryston offers a 20 year warranty. Yes it's a lot, but I think that it's commensurate with the cost of the equipment.

I am very concerned that Meridian has apparently "de-stocked" a lot of it's old parts inventory recently.


Roon Developer and ex-moderator of this Forum
I am #25 in the HH1 photo of fame.
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#269878 - 2017-11-15 08:44 Re: DSP2 Error [Re: VirusKiller]
Registered: 2004-04-23
Posts: 2,339
Cliff. Offline
Senior Shouting Officer
Cliff. Offline
Senior Shouting Officer

Registered: 2004-04-23
Posts: 2,339
Loc: South Wiltshire, UK
I believe it’s only 5 years on Bryston’s ‘digital’ products (and 20 years is on their analogue stuff - amps etc). However, I know they are very good at long term support for all their stuff as are Naim).


Main system - Sources (Kodi-HTPC, FireTV, Sat) into Trinnov Altitude32(+Roon), Amplitude8 amp & Vivid Audio (Giya G3, V1.5) speakers. Others: F80 + Raspberry Pi and other Pi systems.
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#269879 - 2017-11-15 08:46 Re: DSP2 Error [Re: Cliff.]
Registered: 2004-04-15
Posts: 12,164
VirusKiller Offline
Don't Panic
VirusKiller Offline
Don't Panic

Registered: 2004-04-15
Posts: 12,164
Loc: nr. Milton Keynes, UK
As Meridian used to be... Perhaps therein lies the problem?


Roon Developer and ex-moderator of this Forum
I am #25 in the HH1 photo of fame.
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#269880 - 2017-11-15 10:53 Re: DSP2 Error [Re: Neil H]
Registered: 2003-10-04
Posts: 1,846
spinaltap Offline
Knows where his towel is
spinaltap Offline
Knows where his towel is

Registered: 2003-10-04
Posts: 1,846
Loc: Bournville, UK
Originally Posted By Neil H
I'm sure they would repair it during the duration of the guarantee period.

If the component(s) required become obsolete during the warranty period, they couldn’t repair it.

Once, my 6 year-old 506 laser assembly failed. The component required was obsolete. My 506 was rendered scrap. The solution? Meridian asked me to pay the price difference for a newer version of the 506 (that had a different laser assembly component).

That was the customer-centred Meridian of old. Unfortunately, today’s Meridian is organisation-centred.


My Mac can go all the way to XI

Meridian owner since 1994 - Mac user since 1988.
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#269881 - 2017-11-15 11:09 Re: DSP2 Error [Re: VirusKiller]
Registered: 2004-01-04
Posts: 1,758
gIzzE Offline
Knows where his towel is
gIzzE Offline
Knows where his towel is

Registered: 2004-01-04
Posts: 1,758
Loc: Norwich, UK
Car manufacturers have to keep parts for 10 years from the end of production, same with white goods manufacturers and boiler makers.

I would argue that when buying HiFi that often costs more than a boiler, in fact always costs more than a boiler and often costs more than a car, 10 years after the end of production should be their aim.

We used to distribute a back up system for Nintendo systems, that was a well dodgy product coming out of Hong Kong, and even with that we had to take, and keep in stock, 5 main boards, 5 PSU boards and 5 PSUs for every 240 units we purchased.
I still have spares now, I sorted someone out a repair for their Dr. V64 'copying' system only last year, that is some 20 years after they bought it.

I have had some excellent experience with Meridian though, well on earlier kit, the 500 series.

However, I bought a pair of run out DSP5200s and there was a fault with one of them, Meridian would not authorise a return so I could swap with a pair of ex demo SpeakerLink 5200s, which really annoyed me, as I could have just asked for a full refund with them being faulty and just bought the SpeakerLink ones. They ended up with my brand new speakers for around 5 weeks. And at the time I was using a Panasonic commercial plasma with no speakers, so I had no sound on my TV.

I used it as an excuse to buy an F80 so I could at least watch TV. Mind you, that started playing up too after a year a so, would not react to any controls for 15 minutes when first turned on sometimes, they couldn't be repaired.

But I like the gear so keep buying it.


No Darling, I've had it months!
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#269882 - 2017-11-15 12:16 Re: DSP2 Error [Re: gIzzE]
Registered: 2004-08-07
Posts: 7,271
Ian Offline
President of the Imperial Galactic Government
Ian Offline
President of the Imperial Galactic Government

Registered: 2004-08-07
Posts: 7,271
Loc: Surrey, England, UK
Originally Posted By gIzzE
Car manufacturers have to keep parts for 10 years from the end of production, same with white goods manufacturers and boiler makers.
I think you will find that (at least part of it) is an urbun myth.

uk white goods - Spare Parts & The Law


Meridian owner since 1992
DSP5000 96/24, MC200, Prime & PSU, Focal Elear, Explorer 1 & 2, F80, 200/203 and various Sonos.
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#269886 - 2017-11-15 12:39 Re: DSP2 Error [Re: Ian]
Registered: 2003-10-04
Posts: 1,846
spinaltap Offline
Knows where his towel is
spinaltap Offline
Knows where his towel is

Registered: 2003-10-04
Posts: 1,846
Loc: Bournville, UK
Last month, the grill element in my 10+ year-old (expensive) Miele oven required replacement. The original component was no longer in production. That didn’t stop Miele from replacing the component with the latest equivalent.

From experience, had the component been no longer available- thereby rendering the whole oven unrepairable- they would have replaced the entire oven free-of-charge.


My Mac can go all the way to XI

Meridian owner since 1994 - Mac user since 1988.
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#269888 - 2017-11-15 13:56 Re: DSP2 Error [Re: gIzzE]
Registered: 2004-10-20
Posts: 1,279
GMT Offline
Working on the ultimate question
GMT Offline
Working on the ultimate question

Registered: 2004-10-20
Posts: 1,279
Loc: Cambridge, Cambs, UK
Originally Posted By gIzzE
Car manufacturers have to keep parts for 10 years from the end of production, same with white goods manufacturers and boiler makers.
Is this a law or just self imposed?

Cheers
Tom


Main: G68J, 218 HD621, 3*5200s (2 SE L&R),DSW, 2* Reviver, 3200s,SBT, PS4, Amazon TV Fire, Dune Base 3.0, Xbox, NUC (Roon server & Kodi)
Kitchen: 561M, M33s, M1500, SBT, Chromecast
Office: A330i, G41, Explorer2,Velodyne CT120
F80s, M60s
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#269890 - 2017-11-15 14:06 Re: DSP2 Error [Re: GMT]
Registered: 2004-01-04
Posts: 1,758
gIzzE Offline
Knows where his towel is
gIzzE Offline
Knows where his towel is

Registered: 2004-01-04
Posts: 1,758
Loc: Norwich, UK
Maybe it is not law, but I have yet to be let down on any of the above when needing spare parts.


No Darling, I've had it months!
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#269892 - 2017-11-15 15:26 Re: DSP2 Error [Re: gIzzE]
Registered: 2004-12-09
Posts: 6,070
ChrisLayerUK Offline
President of the Imperial Galactic Government
ChrisLayerUK Offline
President of the Imperial Galactic Government

Registered: 2004-12-09
Posts: 6,070
Loc: Colchester, Essex, UK
You can always get general car spares for years in the aftermarket. The point being, you always have options. You may have issues with very old computer modules failing in cars and not being available. By this time the car is very often close to the end of its useful life.

An audio component used in a domestic environment is another issue. My F80 is just a Radio that I would expect to last a very long time even if the DVD drive failed and was irreplaceable. It was sold on quality and it’s failure has been embarrassing for me. Peolple do comment.


No 18 in the Hall of fame smile I have simple tastes; I am content to settle for the best: GIK monster bass panels, rear wall.
MC200 500GB, QNAP TVS 471i3. Roon into 2 MS200's. Explorer 2. Bluesound Pulse 2 and Mini. 596 v1.89.2, 518, G61R, M60.2 Rosewood, M33C, M33 Rears, M1500 Sub, Foxsat HD, Sony Blu Ray, Pioneer 5090, 2 Chromecast's for LRB videos.
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#270054 - Yesterday at 15:58 Re: DSP2 Error [Re: ChrisLayerUK]
Registered: 2003-10-04
Posts: 1,846
spinaltap Offline
Knows where his towel is
spinaltap Offline
Knows where his towel is

Registered: 2003-10-04
Posts: 1,846
Loc: Bournville, UK
Thanks to Carl for his additional advice via PM, it looks as though I have solved the issue with my G95.

With Windows10 Pro loaded on my MacBook Pro (via BootCamp), I first purchased this USB/RS-232 adapter - and attached it to the RS-232 cable that came with my G95.

Once all was connected, I initiated the Flash Upload Program - then erased the G95's memory prior to completing the procedure.

Result: one fully operational G95. It has been soaked tested throughout today. Movies, streamed music, radio. No issues.

Clearly, it wasn't the processor board, nor the pre-amp board. It was the software.

Even so, while I am obviously delighted that all is at it once was I'm equally aggrieved with Meridian for their callous attitude towards existing customers. The whole episode has frankly left a stench. This forum shouldn't be the sole repository for such after-sales support.

It would have been simple/straightforward for Meridian to suggest utilising the software method so as to eliminate that possibility - and thereby going the extra mile.

Sadly, from my recent experience with M, I feel like divesting myself of everything Meridian that I own. Had they provided the level of support that one expected in this situation I can imagine that I would have wanted to spend more money on their products.


My Mac can go all the way to XI

Meridian owner since 1994 - Mac user since 1988.
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#270058 - Yesterday at 16:47 Re: DSP2 Error [Re: spinaltap]
Registered: 2009-11-10
Posts: 1,052
CMB Integrations - Bruce Offline
Meridian Partner Pan-dimensional being
CMB Integrations - Bruce Offline
Meridian Partner
Pan-dimensional being

Registered: 2009-11-10
Posts: 1,052
Loc: Lexington, South Carolina, USA
It is awesome that Carl was able to get you sorted out and running. Too often these days folks will just give up on a piece of great gear that some persistance will overcome.

I have to ask though, did a dealer or Meridian offer to take a look at it? If not, it really is most unfortunate.


www.cmbintegrations.com

Personal System #1 Theta Digital Cassablanca 4, 818v3, 218, DSP8000.2SE, DSP7200SEHC, Boston Acoustics Lynnfield 500L series 2, Monitor Audio Silver 10, ATI 200WX5 Amp, JVC RS15, Black Diamond Zero Edge screen. QNAP TS-251 3TB
Personal System #2 F80.

Crestron control and multi room audio via Meridian 258 amplifiers.
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#270060 - Yesterday at 16:58 Re: DSP2 Error [Re: spinaltap]
Registered: 2011-02-02
Posts: 2,098
Hector Offline
Knows where his towel is
Hector Offline
Knows where his towel is

Registered: 2011-02-02
Posts: 2,098
Loc: Midlands, UK
Spinaltap
Meridian shooting from the hip with such arrogance is totally unacceptable. We know best is no longer valid!
Glad your problem is sorted.

Hector


AV: Thorens TD160B, SME, ShureV15MK2, 500, 598, 861v4, DSP7200.1LR, DSP3300HC Samsung UE55, SkyHD.
DINING: MS600, AC200, DSP5200SLLR.
STUDY 504, SB Touch, 2x MD600, C15, 808.6, 5200SE, Mac & PC, Explorer v1, Prime+PS Grado GS1000i
HORIZONTAL: M80, MS200, Red Rose Spirit + Sonus Faber Toys
A capella to Zydeco
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#270061 - Yesterday at 17:20 Re: DSP2 Error [Re: CMB Integrations - Bruce]
Registered: 2003-10-04
Posts: 1,846
spinaltap Offline
Knows where his towel is
spinaltap Offline
Knows where his towel is

Registered: 2003-10-04
Posts: 1,846
Loc: Bournville, UK
Originally Posted By CMB Integrations - Bruce
I have to ask though, did a dealer or Meridian offer to take a look at it? If not, it really is most unfortunate.

No, to your primary question. However, ‘unfortunate’ is not the word I have have used this past week.


My Mac can go all the way to XI

Meridian owner since 1994 - Mac user since 1988.
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#270062 - Yesterday at 17:24 Re: DSP2 Error [Re: spinaltap]
Registered: 2009-11-10
Posts: 1,052
CMB Integrations - Bruce Offline
Meridian Partner Pan-dimensional being
CMB Integrations - Bruce Offline
Meridian Partner
Pan-dimensional being

Registered: 2009-11-10
Posts: 1,052
Loc: Lexington, South Carolina, USA
I could only imagine....


www.cmbintegrations.com

Personal System #1 Theta Digital Cassablanca 4, 818v3, 218, DSP8000.2SE, DSP7200SEHC, Boston Acoustics Lynnfield 500L series 2, Monitor Audio Silver 10, ATI 200WX5 Amp, JVC RS15, Black Diamond Zero Edge screen. QNAP TS-251 3TB
Personal System #2 F80.

Crestron control and multi room audio via Meridian 258 amplifiers.
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#270067 - Yesterday at 20:07 Re: DSP2 Error [Re: CMB Integrations - Bruce]
Registered: 2007-07-23
Posts: 60
Cairo Offline
Mostly harmless
Cairo Offline
Mostly harmless

Registered: 2007-07-23
Posts: 60
Loc: Newmarket, UK
The worrying thing is that M do not appear to know their equipment well enough to suggest a "possible" solution !


Arcam Solo Movie 5.1, 5x Martin Logan Frescoi, BW PV1 sub, PS3, Loewe Compose TV, , Sky HD,Apple TV 4th Gen.Arcam rBlink DAC
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#270069 - Yesterday at 20:17 Re: DSP2 Error [Re: Cairo]
Registered: 2011-02-02
Posts: 2,098
Hector Offline
Knows where his towel is
Hector Offline
Knows where his towel is

Registered: 2011-02-02
Posts: 2,098
Loc: Midlands, UK
Yep, all the wonderful experienced old hands, with the exception of St Des have jump....

Hector


AV: Thorens TD160B, SME, ShureV15MK2, 500, 598, 861v4, DSP7200.1LR, DSP3300HC Samsung UE55, SkyHD.
DINING: MS600, AC200, DSP5200SLLR.
STUDY 504, SB Touch, 2x MD600, C15, 808.6, 5200SE, Mac & PC, Explorer v1, Prime+PS Grado GS1000i
HORIZONTAL: M80, MS200, Red Rose Spirit + Sonus Faber Toys
A capella to Zydeco
Top
#270071 - Yesterday at 21:06 Re: DSP2 Error [Re: Hector]
Registered: 2010-12-09
Posts: 3,072
Ratbert Offline
Hooloovoo
Ratbert Offline
Hooloovoo

Registered: 2010-12-09
Posts: 3,072
Loc: Europe
I think it is more a lack of willingness to engage rather than a lack of skills.

Russ

Just changed my MS600 for a Holo Spring Level 3 DAC in my main system and am very impressed with the improvement, no Meridian in it now frown

Russ


.
Edited by Ratbert; Yesterday at 21:07.
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