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#269552 - 2017-11-07 09:34 DSP2 Error
Registered: 2003-10-04
Posts: 1,846
spinaltap Offline
Knows where his towel is
spinaltap Offline
Knows where his towel is

Registered: 2003-10-04
Posts: 1,846
Loc: Bournville, UK
My G95 has recently started to show ‘DSP2 Error’ on start-up. Nothing else is selectable.

Suggestions?


My Mac can go all the way to XI

Meridian owner since 1994 - Mac user since 1988.
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#269553 - 2017-11-07 09:39 Re: DSP2 Error [Re: spinaltap]
Registered: 2010-12-09
Posts: 3,072
Ratbert Offline
Hooloovoo
Ratbert Offline
Hooloovoo

Registered: 2010-12-09
Posts: 3,072
Loc: Europe
A google search of the forum found this not quite the same but may give some good pointers towards your issue?


.
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#269672 - 2017-11-10 13:09 Re: DSP2 Error [Re: Ratbert]
Registered: 2003-10-04
Posts: 1,846
spinaltap Offline
Knows where his towel is
spinaltap Offline
Knows where his towel is

Registered: 2003-10-04
Posts: 1,846
Loc: Bournville, UK
After a week of trying to get a response out of the Mothership, their eventual response to this issue is...

Quote:
We’ve seen this “DSP2 error” here on a handful of occasions and heard of it happening in the field a few times. As far as we’re aware, all of these have stemmed from hardware failures. Most commonly, it is the main processor board which is faulty, but our Production team say that they've also seen it produced by a faulty "C" board (that's the pre-amp board). Our experience is that uploading firmware does not cure the problem, but there have been unsubstantiated reports where this has supposed to have rectified it.

Given the unavailability of both of the boards in question, we know this is likely to be very frustrating news. We are sorry that we do not have any other options available to provide a solution.

frown


My Mac can go all the way to XI

Meridian owner since 1994 - Mac user since 1988.
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#269675 - 2017-11-10 13:41 Re: DSP2 Error [Re: spinaltap]
Registered: 2005-10-22
Posts: 138
Curly Offline
Hitchhiker
Curly Offline
Hitchhiker

Registered: 2005-10-22
Posts: 138
Loc: West Midlands, UK
I would suspect it's the same issue. I don't think the G91,G92 or G95 were very different from each other.

Mine was fixed by Chris at Meridian Repair Shop. Shame he's still not offering that service.

Paul


Current Mismash of components :
1) TV System Living Room
2) Media Streaming Kitchen
3) Cinema System
4) Media Streaming Room 2
5) Other stuff in the post...
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#269682 - 2017-11-10 13:58 Re: DSP2 Error [Re: spinaltap]
Registered: 2011-02-02
Posts: 2,098
Hector Offline
Knows where his towel is
Hector Offline
Knows where his towel is

Registered: 2011-02-02
Posts: 2,098
Loc: Midlands, UK
Originally Posted By spinaltap
After a week of trying to get a response out of the Mothership, their eventual response to this issue is...

Quote:
We’ve seen this “DSP2 error” here on a handful of occasions and heard of it happening in the field a few times. As far as we’re aware, all of these have stemmed from hardware failures. Most commonly, it is the main processor board which is faulty, but our Production team say that they've also seen it produced by a faulty "C" board (that's the pre-amp board). Our experience is that uploading firmware does not cure the problem, but there have been unsubstantiated reports where this has supposed to have rectified it.

Given the unavailability of both of the boards in question, we know this is likely to be very frustrating news. We are sorry that we do not have any other options available to provide a solution.

frown

Oh Dear!
Seems like an abdication to me. M are not able or willing to support you. We know they have the knowledge and capability, however current strategy appears to be to sell, not maintain existing customers equipment ....

Another opportunity missed as after sales service is fundamental to future sales.

Legacy Customer Hector


AV: Thorens TD160B, SME, ShureV15MK2, 500, 598, 861v4, DSP7200.1LR, DSP3300HC Samsung UE55, SkyHD.
DINING: MS600, AC200, DSP5200SLLR.
STUDY 504, SB Touch, 2x MD600, C15, 808.6, 5200SE, Mac & PC, Explorer v1, Prime+PS Grado GS1000i
HORIZONTAL: M80, MS200, Red Rose Spirit + Sonus Faber Toys
A capella to Zydeco
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#269692 - 2017-11-10 16:24 Re: DSP2 Error [Re: Hector]
Registered: 2004-12-09
Posts: 6,070
ChrisLayerUK Offline
President of the Imperial Galactic Government
ChrisLayerUK Offline
President of the Imperial Galactic Government

Registered: 2004-12-09
Posts: 6,070
Loc: Colchester, Essex, UK
The same thing stops me buying another F80 as they cannot be repaired.


No 18 in the Hall of fame smile I have simple tastes; I am content to settle for the best: GIK monster bass panels, rear wall.
MC200 500GB, QNAP TVS 471i3. Roon into 2 MS200's. Explorer 2. Bluesound Pulse 2 and Mini. 596 v1.89.2, 518, G61R, M60.2 Rosewood, M33C, M33 Rears, M1500 Sub, Foxsat HD, Sony Blu Ray, Pioneer 5090, 2 Chromecast's for LRB videos.
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#269784 - 2017-11-13 13:31 Re: DSP2 Error [Re: ChrisLayerUK]
Registered: 2003-10-04
Posts: 1,846
spinaltap Offline
Knows where his towel is
spinaltap Offline
Knows where his towel is

Registered: 2003-10-04
Posts: 1,846
Loc: Bournville, UK
I’ve been reading a Bob Stuart interview from 2012 (Huff Post), in which he claimed that new Meridian “speakers will be working perfectly in 25 years’ time”.

Given my recent experience, if Meridian cannot be relied on for product support after only 10 years of ownership then such a claim is disingenuous.

Over the weekend I’ve been doing some real soul searching on buying new kit. I’m heading into retirement, and simply won’t have the funds to buy new again if Meridian cannot be relied on at all to support their product in future (and that no-one else is available to repair their product).


My Mac can go all the way to XI

Meridian owner since 1994 - Mac user since 1988.
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#269822 - 2017-11-14 09:40 Re: DSP2 Error [Re: spinaltap]
Registered: 2002-08-28
Posts: 4,231
Mr Meridian Offline
President of the Imperial Galactic Government
Mr Meridian Offline
President of the Imperial Galactic Government

Registered: 2002-08-28
Posts: 4,231
Loc: Perthshire, Scotland
I think there's quite a difference in reliability between DSPs (and 500 series with LPS) and subsequent G series units. So his comment about DSPs may be reasonable. Although Fiddler's recent findings suggest maintenance might be a good idea...

Cheers

George

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#269842 - 2017-11-14 16:23 Re: DSP2 Error [Re: Mr Meridian]
Registered: 2003-10-04
Posts: 1,846
spinaltap Offline
Knows where his towel is
spinaltap Offline
Knows where his towel is

Registered: 2003-10-04
Posts: 1,846
Loc: Bournville, UK
...an additional (albeit unexpected) communication from Rayner Sheridan (Director of Brand & Product Strategy) at Meridian...
Quote:
Unfortunately on this occasion it is not possible to undertake a repair on your Meridian product.

As a manufacturer of high performance consumer electronics we endeavour to offer repair / service options on all of our products for as long as possible. However there are factors that are beyond our control, such as component obsolescence, which mean that we are unable to offer repairs. Unfortunately your G95 falls into this category.

If you would like to purchase a replacement for your G95 then I would recommend that you speak to an authorised Meridian dealer, the details of which can be found on our website.


My Mac can go all the way to XI

Meridian owner since 1994 - Mac user since 1988.
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#269844 - 2017-11-14 16:28 Re: DSP2 Error [Re: spinaltap]
Registered: 2010-12-09
Posts: 3,072
Ratbert Offline
Hooloovoo
Ratbert Offline
Hooloovoo

Registered: 2010-12-09
Posts: 3,072
Loc: Europe
Any idea which replacement product he suggests?


.
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#269854 - 2017-11-14 17:30 Re: DSP2 Error [Re: spinaltap]
Registered: 2004-01-20
Posts: 658
Chris G Offline
Paranoid android
Chris G Offline
Paranoid android

Registered: 2004-01-20
Posts: 658
Loc: Newbury, UK
That absolutely staggers me. I could understand if you were talking about a 5xx series product. But the G95 is barely 10 years old, yours is probably younger than that. I'd be very upset if I received that email from M.


Chris
 Living Room: 561M | 2xDSP3100
     AV Room: G61R | 4xDSP5000 | D5KC | USC15 - iNuke 6000DSP | 3xEarthquake MQB-1
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#269865 - 2017-11-14 19:10 Re: DSP2 Error [Re: Ratbert]
Registered: 2011-02-02
Posts: 2,098
Hector Offline
Knows where his towel is
Hector Offline
Knows where his towel is

Registered: 2011-02-02
Posts: 2,098
Loc: Midlands, UK
Originally Posted By Ratbert
Any idea which replacement product he suggests?


I made a cursory check but I could not find a comparable M replacement. However I am non technical!, so could be wrong.

Hector


AV: Thorens TD160B, SME, ShureV15MK2, 500, 598, 861v4, DSP7200.1LR, DSP3300HC Samsung UE55, SkyHD.
DINING: MS600, AC200, DSP5200SLLR.
STUDY 504, SB Touch, 2x MD600, C15, 808.6, 5200SE, Mac & PC, Explorer v1, Prime+PS Grado GS1000i
HORIZONTAL: M80, MS200, Red Rose Spirit + Sonus Faber Toys
A capella to Zydeco
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