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#267772 - 2017-09-13 16:58 Marc Koval OK?
Registered: 2015-03-19
Posts: 8
Cdub Offline
Harmless
Cdub Offline
Harmless

Registered: 2015-03-19
Posts: 8
Loc: Walnut Creek, CA, USA
Hi everyone,

I'm just wondering if everything is OK with Marc Koval?

After corresponding with him about the repair of my G68 via email, I sent him the unit a month ago and have not heard anything from him despite several email attempts.

I know he has an excellent reputation for great customer service, so I am hoping he is OK.

Does anybody have any insight or currently have their unit out for repair with Mark?


G68, HD621, BluRay, Cable-TV
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#267778 - 2017-09-13 19:59 Re: Marc Koval OK? [Re: Cdub]
Registered: 2000-11-01
Posts: 2,508
RobertW Offline
Robert.W Senior Shouting Officer
RobertW Offline
Robert.W
Senior Shouting Officer

Registered: 2000-11-01
Posts: 2,508
Loc: Austria, Europe
I also tried to contact him months ago, no reaction at all..??


861v6+ID40/800v3/3x8k.2/3x5k5s smile /2x5kC/ 218/Explorer/TT-ELP/Trinnov Amethyst
__HB-strip, Ayon/HB/Shunyata/Dream State Audio/Miltzow -- power cables,
__Ayon/Jungson/Miltzow --analog, Miltzow-- digital,
__WMA/Finalizer- , iPad air, Macbook-pro.
Reviver
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#267779 - 2017-09-13 20:05 Re: Marc Koval OK? [Re: Cdub]
Registered: 2010-02-03
Posts: 673
Mtns Offline
Paranoid android
Mtns Offline
Paranoid android

Registered: 2010-02-03
Posts: 673
Loc: North Carolina, USA
I think he was at CEDIA all last week and had been on the road a lot before that.


James
NC1: 861v4+ID40, 218, MS200 (to outdoors), DSP8000SE (upgraded). 5500VC, 5500s, Hsu Research ULS15x2, DirecTV, Oppo BD103, QNAP251, Roon
NC2-see FL 2 with Triad Silver Speakers

FL1: G61R, 218, DSP8000SEs, 5500HC, DSP6000s, MS600, DirecTv, Oppo BD103, QNAP469, Roon
FL2: Marantz 7005, M60s, M60C, M33s, Oppo BDP-93, MS200, Roon
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#267863 - 2017-09-17 12:50 Re: Marc Koval OK? [Re: Mtns]
Registered: 2005-09-02
Posts: 456
Simon Mirren Offline
Paranoid android
Simon Mirren Offline
Paranoid android

Registered: 2005-09-02
Posts: 456
Loc: Mons, Belgium
I can confirm Marc was at Cedia and is playing a bit of catch up as he's just finished mine. Well worth the wait though - his service is excellent which unfortunately I have had to employ too many times!! On different M kit I might add!


C15, MS600, G61R, HD621, DSP3100Vx4, DSP33x2, SW1600, Samsung UN65JS9500 4K LED TV, Sony X800 UHD Player, Wireworld Star*light video cabling, Isotek Vision, Isotek Elite/Prem mains cabling, Soundstyle XS105 rack
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#267902 - 2017-09-19 16:32 Re: Marc Koval OK? [Re: Simon Mirren]
Registered: 2015-03-19
Posts: 8
Cdub Offline
Harmless
Cdub Offline
Harmless

Registered: 2015-03-19
Posts: 8
Loc: Walnut Creek, CA, USA
Thanks everyone.

I'll be patient. Maybe he has some catching up to do.

I know his reputation is excellent.

I guess I was a bit nervous to send off an expensive piece of gear off in the mail.


G68, HD621, BluRay, Cable-TV
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#268051 - 2017-09-27 02:59 Re: Marc Koval OK? [Re: Cdub]
Registered: 2000-05-28
Posts: 8,627
Fiddler Offline
President of the Imperial Galactic Government
Fiddler Offline
President of the Imperial Galactic Government

Registered: 2000-05-28
Posts: 8,627
Loc: Northeastern, USA
He Posted here on Sept 22

Post by Marc


- Fiddler (IMHO)

If you think listening to music is fun, try learning an instrument.
HT: G61RSL, 4x5K, 5.5KHC, 2xSC6000, Transporter, HD621, Philips BDP7501 4K, Tivo, 65" LG OLED 4K C6
Computer: Foobar2000, 5K, Mojo, HiFiMan HE1000 V2
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#268101 - 2017-09-28 21:12 Re: Marc Koval OK? [Re: Fiddler]
Registered: 2015-03-19
Posts: 8
Cdub Offline
Harmless
Cdub Offline
Harmless

Registered: 2015-03-19
Posts: 8
Loc: Walnut Creek, CA, USA
Thanks Fiddler!

I still have not gotten any type of reply.

I'm glad he's OK. Maybe my unit is at the back of the line?

I'll try to reach out to him again.


G68, HD621, BluRay, Cable-TV
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#268563 - 2017-10-12 15:18 Re: Marc Koval OK? [Re: Cdub]
Registered: 2015-03-19
Posts: 8
Cdub Offline
Harmless
Cdub Offline
Harmless

Registered: 2015-03-19
Posts: 8
Loc: Walnut Creek, CA, USA
Just wanted to update this thread.

Marc contacted me about a week ago and we got everything squared away. Excellent service and fast turnaround once he got my unit on the bench.

I think he just got caught up with life stuff and things got pushed back a bit.

Thanks to Marc for continuing to provide such a valuable service to the Meridian community!


G68, HD621, BluRay, Cable-TV
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