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#254357 - 2016-10-16 17:46 TwinStore problem
Registered: 2012-09-16
Posts: 496
Huw Offline
Paranoid android
Huw Offline
Paranoid android

Registered: 2012-09-16
Posts: 496
Loc: Farnham Surrey, UK
I noticed this evening a large number of my albums were not visible any more. The C15 only showed its resident storage 500GB.

On investigation I found TwinStore not functioning

The white light on the facia will light.
There is evidence of red glow through the top slots.
No noise from the drives nor indicator lamps that shows they are working.
Ethernet connection is also down - No activity on adjacent hub and mt Fing software shows this IP address is down.

Tried rebooting and unplugging several times but no solution

Reckon it's quite serious ...
Any ideas please?

Thanks
Regards
Huw

PS the albums are safely stored on QNAP so eventually will be recoverable.



Room1 MS600, G61RSL, HD621, 7K, 5KHC (96/24), 5K (96/24), SW1600, Panasonic plasma, Sony BRD PS3, Humax, M7 Dutch decoder.
Room2 C15, AC200 MS200, 5K2SE, iDock.
Room3 562v, 565, 504, 5Ks & 5KHC 18 bit, MS200, TwinStore, Explorer1, Arcam Solo, Systemdek I920, Ortofon M520. QNAP
Room4 Panasonic 4K LED, Canton DM75 .
Room5 F80, iDock, Explorer 2
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#254359 - 2016-10-16 18:24 Re: TwinStore problem [Re: Huw]
Registered: 2009-11-10
Posts: 1,162
CMB Integrations - Bruce Online content
Meridian Partner Pan-dimensional being
CMB Integrations - Bruce Online content
Meridian Partner
Pan-dimensional being

Registered: 2009-11-10
Posts: 1,162
Loc: Lexington, South Carolina, USA
Often cleaning connections from the power supply and replacing the CMOS battery can clear things up.


www.cmbintegrations.com

Personal System #1 Theta Digital Cassablanca 4, 818v3, 218, DSP8000.2SE, DSP7200SEHC, Boston Acoustics Lynnfield 500L series 2, Monitor Audio Silver 10, ATI 200WX5 Amp, JVC RS15, Black Diamond Zero Edge screen. QNAP TS-251 3TB
Personal System #2 F80.

Crestron control and multi room audio via Meridian 258 amplifiers.
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#254361 - 2016-10-16 18:34 Re: TwinStore problem [Re: CMB Integrations - Bruce]
Registered: 2012-09-16
Posts: 496
Huw Offline
Paranoid android
Huw Offline
Paranoid android

Registered: 2012-09-16
Posts: 496
Loc: Farnham Surrey, UK
Hi Bruce thanks - what is CMOS battery and where is it please?

Regards
Huw


Room1 MS600, G61RSL, HD621, 7K, 5KHC (96/24), 5K (96/24), SW1600, Panasonic plasma, Sony BRD PS3, Humax, M7 Dutch decoder.
Room2 C15, AC200 MS200, 5K2SE, iDock.
Room3 562v, 565, 504, 5Ks & 5KHC 18 bit, MS200, TwinStore, Explorer1, Arcam Solo, Systemdek I920, Ortofon M520. QNAP
Room4 Panasonic 4K LED, Canton DM75 .
Room5 F80, iDock, Explorer 2
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#254362 - 2016-10-16 18:38 Re: TwinStore problem [Re: Huw]
Registered: 2008-05-23
Posts: 7,563
Carl Offline
President of the Imperial Galactic Government
Carl Offline


President of the Imperial Galactic Government

Registered: 2008-05-23
Posts: 7,563
Loc: Central England, UK
Hi Huw,

It's a small button battery about the size of a 10 pence piece mounted on the mother board.

Regards,
Carl


861v6+ID40, HD621, 8000.2, 7200HC, 7200, SKYQ Silver, PS3, PDP-LX6090, QNAP TS870-Pro (8*6TB), Roon, iPadAir2.
[In Reserve] C15, MD600 (2*3TB), TwinStore RM (2*2TB)
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#254363 - 2016-10-16 18:48 Re: TwinStore problem [Re: Carl]
Registered: 2012-09-16
Posts: 496
Huw Offline
Paranoid android
Huw Offline
Paranoid android

Registered: 2012-09-16
Posts: 496
Loc: Farnham Surrey, UK
Thanks Carl, I will open up and take a look for that tomorrow

Regards
Huw


Room1 MS600, G61RSL, HD621, 7K, 5KHC (96/24), 5K (96/24), SW1600, Panasonic plasma, Sony BRD PS3, Humax, M7 Dutch decoder.
Room2 C15, AC200 MS200, 5K2SE, iDock.
Room3 562v, 565, 504, 5Ks & 5KHC 18 bit, MS200, TwinStore, Explorer1, Arcam Solo, Systemdek I920, Ortofon M520. QNAP
Room4 Panasonic 4K LED, Canton DM75 .
Room5 F80, iDock, Explorer 2
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#254372 - 2016-10-16 20:21 Re: TwinStore problem [Re: Huw]
Registered: 2005-05-21
Posts: 319
DonRon Offline
Hitchhiker
DonRon Offline
Hitchhiker

Registered: 2005-05-21
Posts: 319
Loc: Tilburg, Netherlands
Would be my guess too. It's a CR2025 or CR2032 battery.

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#254394 - 2016-10-17 12:31 Re: TwinStore problem [Re: DonRon]
Registered: 2012-09-16
Posts: 496
Huw Offline
Paranoid android
Huw Offline
Paranoid android

Registered: 2012-09-16
Posts: 496
Loc: Farnham Surrey, UK
Hi Gents,

I have carefully removed the top cover and inner top plate which exposes the upper side of the mother board and the rest of the works

There is no evidence of a CMOS battery - of course I suppose it could be on the lower side of the mother board which is hardly every accessible - but I will try...

NB I switched on the unit and noticed the tiny red neon lit on the motherboard.

PS It's not underneath! it's on top hidden in a slot under some cables.

It was a right game getting the motherboard out - hope I can get it back without damage.

It is indeed a 2032

Regards Huw


Room1 MS600, G61RSL, HD621, 7K, 5KHC (96/24), 5K (96/24), SW1600, Panasonic plasma, Sony BRD PS3, Humax, M7 Dutch decoder.
Room2 C15, AC200 MS200, 5K2SE, iDock.
Room3 562v, 565, 504, 5Ks & 5KHC 18 bit, MS200, TwinStore, Explorer1, Arcam Solo, Systemdek I920, Ortofon M520. QNAP
Room4 Panasonic 4K LED, Canton DM75 .
Room5 F80, iDock, Explorer 2
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#254418 - 2016-10-17 17:54 Re: TwinStore problem [Re: DonRon]
Registered: 2012-09-16
Posts: 496
Huw Offline
Paranoid android
Huw Offline
Paranoid android

Registered: 2012-09-16
Posts: 496
Loc: Farnham Surrey, UK
Ok guys some more info.

I have replaced the CMOS battery and the hard drives are powering up. Fan is working too but there is no network connection evident (as previously reported) Only one hard drive indicator light comes on presumably because drives are RAIDed - not sure about that! The drives are much quieter than I remember them - maybe because they are in idle mode.

There are no indication lights on the internal ethernet socket (mounted on the mother board, nor on my connected hub - defacto no network connection. This could mean that the network adaptor has gone or worse the motherboard. Of course we cannot interrogate. Just in case we bypassed the ethernet port on the rear of case and plugged directly into the internal socket - but no change.

There is evidence of charring on the plastic power input plug which goes into the motherboard - but it clearly is delivering power. This suggests though there has been a dodgy connection.

There is a Meridian TwinStore module plugged into the mother board - it has a jumper marked S and M - which is correct please - only asking because I may have disturbed when messing with motherboard removal.

Any thoughts please - if it is the motherboard are they available?

Thanks Regards Huw


Room1 MS600, G61RSL, HD621, 7K, 5KHC (96/24), 5K (96/24), SW1600, Panasonic plasma, Sony BRD PS3, Humax, M7 Dutch decoder.
Room2 C15, AC200 MS200, 5K2SE, iDock.
Room3 562v, 565, 504, 5Ks & 5KHC 18 bit, MS200, TwinStore, Explorer1, Arcam Solo, Systemdek I920, Ortofon M520. QNAP
Room4 Panasonic 4K LED, Canton DM75 .
Room5 F80, iDock, Explorer 2
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#254421 - 2016-10-17 18:06 Re: TwinStore problem [Re: Huw]
Registered: 2010-12-09
Posts: 3,166
Ratbert Offline
Hooloovoo
Ratbert Offline
Hooloovoo

Registered: 2010-12-09
Posts: 3,166
Loc: Europe
Huw

The fact you are only getting one disk light is most likely due to a loose connector, try reseating the cables that fit to the back of the disk frames.

As for the charred connection can you confirm it is the two pin connector that comes from the socket where the PSU plugs in and goes to a small DC power board (black and red wires I think)?

Have a look at the photos of the TwinStore on Duncan's Meridian info pages, see top left of the picture. If that is it, the Meridian advice is to cut it off and solder the wires directly to the pins, typical symptoms of the charred connector are random power failures often temporarily overcome by powering on and off a few times.

Russell


.
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#254423 - 2016-10-17 18:18 Re: TwinStore problem [Re: Ratbert]
Registered: 2012-09-16
Posts: 496
Huw Offline
Paranoid android
Huw Offline
Paranoid android

Registered: 2012-09-16
Posts: 496
Loc: Farnham Surrey, UK
Russ, Yes it is the red and black wires from the PSU. In the past I have had "iffy" on/off troubles and the charring points to that.

The issue remains, in that there is no network functionality - most other things appear to be powering up.

I tried rebooting the C15 as this sometimes finds the lost connections (I often loose my MS600 and this hard reboot usually fixes it).

PS I now have no indicator lights on the hard drives???

Thanks
Regards Huw


Room1 MS600, G61RSL, HD621, 7K, 5KHC (96/24), 5K (96/24), SW1600, Panasonic plasma, Sony BRD PS3, Humax, M7 Dutch decoder.
Room2 C15, AC200 MS200, 5K2SE, iDock.
Room3 562v, 565, 504, 5Ks & 5KHC 18 bit, MS200, TwinStore, Explorer1, Arcam Solo, Systemdek I920, Ortofon M520. QNAP
Room4 Panasonic 4K LED, Canton DM75 .
Room5 F80, iDock, Explorer 2
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#254425 - 2016-10-17 18:47 Re: TwinStore problem [Re: Ratbert]
Registered: 2005-05-21
Posts: 319
DonRon Offline
Hitchhiker
DonRon Offline
Hitchhiker

Registered: 2005-05-21
Posts: 319
Loc: Tilburg, Netherlands
Also: that cable runs underneath the metal strip where the fan is connected to. The screws from the lid go through this strip, please check if it hasn't damaged the cable.

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#254429 - 2016-10-17 18:54 Re: TwinStore problem [Re: Ratbert]
Registered: 2012-09-16
Posts: 496
Huw Offline
Paranoid android
Huw Offline
Paranoid android

Registered: 2012-09-16
Posts: 496
Loc: Farnham Surrey, UK
Question-if I remove the hard drives, will they automatically reformat -some drives do this.

Thanks
Huw


Room1 MS600, G61RSL, HD621, 7K, 5KHC (96/24), 5K (96/24), SW1600, Panasonic plasma, Sony BRD PS3, Humax, M7 Dutch decoder.
Room2 C15, AC200 MS200, 5K2SE, iDock.
Room3 562v, 565, 504, 5Ks & 5KHC 18 bit, MS200, TwinStore, Explorer1, Arcam Solo, Systemdek I920, Ortofon M520. QNAP
Room4 Panasonic 4K LED, Canton DM75 .
Room5 F80, iDock, Explorer 2
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